PrimeCare Clinic MRUUX Researcher
Aug. 2020 - Jun. 2022New York, United States• Spearheaded diverse research initiatives, encompassing ethnographic fieldwork, comprehensive
surveys, and in-depth diary studies which propelled a 20% rise in user task completion rates.
• Innovated and improved upon existing UI/UX designs by leveraging insights from analyzed user
behavior, successfully driving a 15% surge in website traffic and optimizing user engagement.
• Communicated compelling research findings to designers, engineers, and stakeholders, through
detailed presentations and actionable insights resulting in improved customer retention by 20%.
• Introduced iterative testing cycles, resulting in a 30% reduction in user-reported flaws in final delivery.