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Work Background
EastvantageAssociate Director Of Operations
Apr. 2021 - Mar. 2024Philippines- Manages the leaders of the Live Operations, Client Relationships, and Workforce departments
- Responsible for more than 250 full-time and freelance employees
EastvantageOperations Manager
Aug. 2017 - Apr. 2021Oversees 6 Assistant Managers with 22 Supervisors across 24/7/365 remote work operations
Responsible for consistent revenue, unit profit margin, and client retention
Encourages teamwork across departments to achieve KPIs
High-level problem solving and process development
Cluster management of workforce, service level, and performance
EastvantageAssistant Manager
Aug. 2016 - Jul. 2017Managed and coached a team of 4 supervisors
Responsible for client retention and quality
Focused on generating revenue while keeping operating expenses in check
EastvantageTeam Lead Supervisor
Apr. 2016 - Aug. 2016Magic, Inc Account - www.getmagic.com
EastvantageCreative Solutions Specialist
Mar. 2016 - Apr. 2016Magic, Inc Account - www.getmagic.com
ConvergysTeam Leader
Jun. 2011 - Sep. 2015- Responsible a cluster of 4 teams, composed of more than 50 employees, across 4 support channels: Inbound Phone, Outbound Phone, Email and Tier 2 Support.
- Coached, mentored and managed 3 Team Leaders
- 2 years of leading 3 Back Office Teams with 38 direct reports
ConvergysTechnical Support Representative
Aug. 2010 - May. 2011Manila
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