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Work Background
De Cronos GroepProgram Manager
Jan. 2022
Agile ArchitectsProgram Manager
Jan. 2022Brussels, Brussels Region, Belgium
International Post Corporation (IPC)Independent Consultant
Jul. 2017 - Dec. 2021Brussels Area, BelgiumCompleted set up and participated in new service to assist member Posts in improving all aspects of cross border mail and parcels operations performance through data analytics and on-site observations. Strong focus on LEG2 operations and EDI messaging performance, which encompasses preparation of mail by origin Post, handover to logistics partners, transport until destination and handover to and take in by destination Post.
KBC Bank & VerzekeringSenior Project Leader
Sep. 2016 - May. 2017BrusselsDeployment of new version of Flexims, application for client users and bank users supporting KBC's Global Trade Finance activities in Belgium, Czech Republic and Hungary. Main activities: project leader role focused on vendor management, eventually leading to decision to terminate contract with underperforming software supplier. Setting scene and preparatory work - Agile Sprint 0 - to restart the project as in-house development as of Q2 2017 in full Agile modus. 3 mo interim management of MiFIDII project, an internal cross-divisional regulatory compliance program covering requirements on best transaction execution venue, client cost disclosure, enhanced regulatory reporting and record keeping. All development in Agile modus.
SKS & Partners LtdProject/Program Manager
Jun. 2016 - Jun. 2016Collaboration of freelance associates specialised in cross-border eCommerce. Research on eCommerce market of Romania and Ukraine.
Landmark Global, a bpost companyGlobal Project Manager
Jan. 2015 - Mar. 2016BrusselsSupervision of project to deploy new supporting application for Customs Clearance operations at bpost International Office of Exchange, and to implement related process improvements in cooperation with Belgian Customs Authorities. Program coordination to integrate Mercury, a Landmark Global shipping and logistics solution and a cornerstone of Landmark Global strategy, with a myriad of bpost legacy applications.
bpost InternationalProgram Manager
Aug. 2013 - Jan. 2015Brussels Area, Belgiumbpost Program Director role at e-Commerce Interconnect Program of International Post Corporation to deliver interpostal operational, commercial and process improvements for cross-border B2C packet and parcel delivery. Coordination and supervision of project portfolio encompassing following areas: - Introduction of new track and trace technology for cross-border packets and parcels based on passive RFID technology
- Deployment of last mile delivery choice options for cross-border B2C packet and parcel delivery
- Introduction of differentiated solutions for cross-border B2C packet and parcel returns
- Study and deployment of harmonised label solution for cross-border packets and parcels to eliminate over-labelling
- Study and piloting of planning and forecasting solution integrating with leg2 air carriers
- Study / introduction of shared receptacles pool for interpostal road transport
- Piloting and deployment of advance customs declaration system facilitating exchange of customs clearance information meeting national and international legislation
- Deployment of customer service process improvements
bpostExpert Corporate Project Manager
Jan. 2009 - Aug. 2013BrusselsVarious project management / program management assignments across business units as a senior corporate project manager:
- Deployment of new supporting application for customs clearance operations at bpost
- Implementation of inbound direct injection of cross-border parcels Coliposte to bpost (France / Belgium)
- Upgrade of message exchange standard for track and trace and E2E measurement of cross-border tracked mail / parcels
- Introduction of new pricing model / new product portfolio
- Restructuring of domestic mail and parcel distribution network Internal training assignments on project management and risk management, ad-hoc workshop faciliation Promotion and maintenance of corporate project management methodology and toolset
Toyota Motor EuropeProject Manager
Jan. 2003 - Dec. 2008Project management position in After Sales division.
- Electronic Parts Catalogue - TechDoc: pan-european application for authorized and independent repairers to consult vehicle service information online – localised into 17 european target languages Project scope: pan-european rollout to 3500 Toyota Dealerships, management of internal and external website, annual total project budget of +/- 7 Mio Euro, management of various suppliers and internal development staff.
PwC ConsultingSenior Consultant
Jan. 2001 - Jan. 2003Consulting assignments for CRM and contact centre related projects at project management / project lead level.
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