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Work Background
TEDxStGeorgeDirector of Community Outreach
Sep. 2022St George, Utah, United States
Sustainable Community CollectiveCo-Founder
Aug. 2022 - Dec. 2023
International Rescue CommitteeRefugee Resettlement Cultural Orientation
Jan. 2022 - Dec. 2022
The Church of Jesus Christ of Latter-day SaintsTraining and Development Lead
Oct. 2018 - Jan. 2022Greater Salt Lake City AreaLead learning and development team for the Welfare and Self-Reliance Services department of a faith-based NGO. Focusing on humanitarian aid, programs to alleviate poverty, provide food assistance, provide educational opportunity, and support self-reliance.
Center for Design KindnessCEO and Chief Impact Officer
Jul. 2018Greater Salt Lake City AreaSupporting humanitarian aid, health, and wellness for NGOs leveraging human-centered design in conjunction with principles of international development practice.
VisaSenior Director Design Visa University
Jun. 2015 - Oct. 2018Austin, TxLed learning design for Visa University, including onboarding, payments industry fundamentals, strategic business initiatives, leadership, professional skills, and more. Focus on strategic planning, building relationships with senior business leaders, and ensuring that learning experiences align with business needs and are highly regarded by employees. Responsible for Visa University branding, communications, and strategic partnerships. Support Visa's Innovation Center.
Lumen LearningVP Learning Lab
Nov. 2014 - Jun. 2015Portland, OregonSabbatical in Educational Technology startup, focused on personalized learning experiences based on Open Educational Resources. Led learning lab and user experience research. Designed programs in Business, Economics, Writing, Science, and more. Supported a community of designers, content creators,faculty, students, and instructional technologists.
Sears Holdings CorporationDirector of eLearning
Nov. 2013 - Nov. 2014Built a team of instructional designers focused on creating effective online learning experiences for sales associates. Particular focus on instructional design quality, and building team capabilities. Introduced gamified courses to teach integrated sales techniques, product knowledge, and systems.
American ExpressOnboarding and Technical Training Manager
Jan. 2011 - Nov. 2013VirtualI led a multinational team of instructional designers supporting American Express Global Business Travel sales and client managers. My team focused on technical training and onboarding for global sales executives.
American ExpressSenior Instructional Designer
Jun. 2009 - Dec. 2011Led compliance curriculum, learning experience design, and instructional design quality initiatives. Supported the development of the Learning Resource Center, a project and content management system leveraged by the World Service Learning Network. Conducted analysis, design, and development for call center employees on topics including product knowledge, onboarding, systems training, and more.
Zumia NextGen Design ConsultingPresident
Sep. 2006 - Jun. 2011Zumia consulting group transformed lack-luster, static e-learning into rich, fresh collaborative learning materials. Through principles of emergent collaborative technology, we helped learners engage with materials in new ways, bringing their own voices to the content. We paired emerging collaborative technologies with open source tools to bring clients the best, most cost effective results possible.
Utah State UniversityResearch Scientist- Learning Design
Aug. 2004 - Dec. 2007Conduct research on self-organizing online learning communities, leveraging data from the MIT OpenCourseWare project. Support faculty members in digitizing their learning materials in a format that is now openly available. Support the design of learning technologies built to support open educational resources. Present at conferences, write articles for peer-reviewed journals.
Weber State UniversityOrganizational Training & Development Coordinator
Jan. 2002 - Dec. 2004Lead Diversity and Inclusion efforts. Create online and in person training experiences for employees. Lead institutional assessment and accreditation efforts for Weber State Continuing Education division.
Island View Residential Treatment CenterTherapeutic Recreation Director
Jan. 1996 - Dec. 2001Create experiential, inquiry-based learning experiences for adolescents with behavioral disorders. Lead a team of experiential educators. Create programming. Lead institutional assessment and effectiveness initiatives for therapeutic recreation programs. Build a climbing wall, outdoor ropes courses, and fitness center to support student engagement. Lead student excursions into the backcountry to promote health and well being and to encourage ecological studies.
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