Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
The Peterson CompanyCustomer Service Specialist
Jan. 2023 - Jul. 2023United States• Operated as primary internal and external interface in coordinating and executing sales orders for over 200 customers. • Fulfilled accurate and timely sales orders, using SAGE ERP, to meet company and customer commitments. • Executed proficient and timely logistics coordination, in line with company expectation, to meet customer commitments. • Independently managed and prioritized workflow to ensure a thorough and audible process. • Managed changes, cancellations, and manual status orders. • Satisfied complex and high volume customers with quality, quick service and rapid resolutions for complaints. • Exceeded expectations daily with detailed documentation, accuracy, and execution of all sales orders and logistics coordination.
Amerifirst Home MortgageSupervisor - Appraisal Distribution, Delivery & Submissions
Jun. 2017 - Jan. 2023• Managed daily operations of Appraisal Distribution & Delivery. • Supervised, monitored, and maximized efficiency of appraisal order process/workflow. • Managed and maintained appraisal database to be used in various appraisal management and quality control reporting functions. • Combined administrative and operational expertise to ensure team met deadlines and long-term objectives. • Delivered high quality and industry specific training for new team members. • Trained, communicated, and upheld all department and corporate policies, appraisal and lending guidelines, and industry best practices. • Monitored Industry Trends and used data to structure appraisal team for optimal efficiencies, and to better meet demand. • Customized and implemented internal controls through auditing processes and procedures, to meet compliance regulations. • Analyzed and evaluated employee performance to determine areas of strength and improvement. Used this to communicatefeedback, structure 1-1 meetings, and set personal goals. • Oversaw/Managed recruiting an vetting processes for internal appraisal panel. • Assisted and Advised Upper Management in monthly quality control meetings of internal appraisal panel. • Trusted point of contact for Sales Teams on escalated appraisal related needs or customer service concerns. Facilitated technical appraisal revision requests from Underwriters, Upper Management, Sales Staff, and all other internal/external clients.
Intch is a Professional Networking App for the Future of WorkSee more people like Katie on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
960277 people
22
Data Entry
21
CEO / Leadership Coach / Career Strategist / Instructional Designer / Curriculum Consultant @ Expanding Leaders
16
Business Owner
532458 people
21
CEO / Leadership Coach / Career Strategist / Instructional Designer / Curriculum Consultant @ Expanding Leaders
16
Business Owner
16
Creative