Zee - Importer of RecordClient Success Executive at Zee - Importer of Record
Aug. 2021 - Aug. 2022City of Johannesburg, Gauteng, South AfricaThe experts of global e-commerce expansion. Offering worldwide solutions in importing, compliance and logistics. Achievements: * It has quickly become standard procedure to send "difficult" clients my way, as I have gained a reputation in the business for being able to manage these situations effectively. * Successfully maintained and created new business opportunities within Zee, with Hebrew speaking clients; by leveraging off of my ability to use Hebrew as a second language. * Selected to represent the business at an international expo, on which I outperformed every other representative, overreaching the sales team, in sourcing qualified leads. * Tasked with running a special project of creating additional automations and workflows for the team to gain more from the usage of HubSpot. Role and Responsibilities: Client Onboarding * Walking clients through our system and process * Providing clients with an effective and customized solution * Negotiating pricing and sales * Providing effective solutions to clients Client Relationship Management * Continuous client engagement and relationship building * Updating and tracking clients on their shipments and general relevant updates * Utilize Hubspot and Salesforce to assist with logistics processes Inside Sales * Educating and Upselling clients to our other product offerings * Educating and Upselling clients to ship into other countries Complex Logistics * Management of shipments that have been initiated incorrectly * Clearing of shipments that are stuck in customs * Dealing with the various suppliers involved in entire shipment and logistics processes.