NYC Health and Hospitals CorporationSenior Clinical Manager/Addiction Therapist
Sep. 1993 - Aug. 2006Worked for HHC as a student and phased into full time employment. Titles included but not limited to clinical coordinator/clinician of outpatient drug rehabilitation program which also provided family support services, vocational training and resources. Coordinated and oversaw various individual and group therapy outlets in support of re integrating addicted persons . * Worked cohesively with hospital administration and Quality Improvement Staff to prepare for JCAHO onsite visit in which scores in the 99-100 percentiles were achieved for 2005. * Led Quality Improvement Team to improve patient satisfaction, increase recruitment of patients, and increase retention rates. * Managed multi-disciplinary task force overseeing development and implementation of new procedures for overall consumer friendly treatment protocol. * Identified psychosocial issues and concerns of patients and their families, and provided appropriate services to meet their needs. * Implemented Public relations tactics within the community to recruit perspective clientele and promote community acceptance of treatment facility within catchment area. * Conducted individual counseling to opiate addicted clients of varying backgrounds, age groups, and social strata on methadone treatment. * Facilitated educational and support groups teaching appropriate medication use, pharmaceutical intervention/therapy for Hep C and HIV diagnoses and various other medical conditions. * Timely and complete assessment and charting of client progress, appropriate intervention planning, discharge referrals, and provision and orientation of information about community resources and aftercare. * Comprehensive screening of inpatient/outpatient referrals, and provision of family support services for clients and their children with expressed needs, particularly those who are monolingual in Spanish.