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Work Background
Ingeniero de soporte
AutomatticIngeniero de soporte
Sep. 2021 - Apr. 2025Oporto, PortugalDuring my time at Automattic, I supported Tumblr users and WordPress customers through Zendesk tickets and live chats. My main responsibilities were: - Maintaining a 95% Customer Satisfaction Score (CSAT) - Filing issues through JIRA and GitHub - Moderating content in Tumblr based on our Trust&Safety Guidelines - Creating dashboards in Zendesk Explore and Looker to report on our work and user sentiment - Occasional projects like data analysis on account recovery tickets.
Customer Care Advocate
ElevenYellow Pte. Ltd.Customer Care Advocate
Aug. 2020 - Jun. 2021Lima, PerúOnboarding and supporting users through Freshdesk. Bug reporting and filing.
Ingeniero de atención al cliente
CloudbedsIngeniero de atención al cliente
Jan. 2019 - Aug. 2019Lima, PeruMy role was mainly onboarding and supporting hotel and hostels owners in Latin America through Zoom calls and Zendesk ticketing software. Main issues we had to deal with was double bookings, missing payments and calendar integrations between channels.
Internship
Fundación EcoagroturismoInternship
Aug. 2018 - Sep. 2018Asturias, EspañaPrácticas profesionales del master.
Contract Copywriter
askRobinContract Copywriter
Sep. 2017 - Apr. 2018Provincia de Lima, Peru
Ecosystem Facilitator
Swisscontact PeruEcosystem Facilitator
Feb. 2017 - Jun. 2017Provincia de Lima, Peru
CCO
Find Local TripsCCO
Feb. 2016 - Feb. 2017Provincia de Lima, Peru
Community Support
Premise DataCommunity Support
Dec. 2015 - Aug. 2021Lima, PeruIn charge of managing and supporting our community in Peru.
Founder & CEO
WanakuFounder & CEO
Dec. 2014 - Jan. 2017Lima, PeruWanaku es una organización que trabaja en convenio con el Servicio Nacional de Áreas Naturales Protegidas en el Perú desarrollando comunidades rurales a través del ecoturismo. Como co-fundador debo conseguir financiamiento, elaborado el plan estratégico anual, viajar a las comunidades, proponer rutas de turismo de naturaleza y subirlas a la plataforma.
Travel Advisor
The Andean Experience CompanyTravel Advisor
Apr. 2014 - Jul. 2014Consejería de viajes de lujo en Perú
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