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Work Background
Pottery BarnDesign Studio Specialist
Feb. 2017 - Jun. 2020San Francisco Bay AreaMaximized company sales growth and profitability by utilizing design expertise, creative selling skills, and customer service to deliver an exceptional experience to every customer, every time. Actively listened to and engaged customers, using appropriate selling skills to create and present design plans based on client needs, style, preferences, and living space. Motivated self to stay accountable to individual sales and service goals, as determined by store management. Demonstrated excellent customer service, including following up with clients regarding promotions, new product arrivals, etc. Maintained knowledge of current sales and promotions to achieve and exceed established sales and productivity goals. Managed the Instagram account. ➢ Awarded regional employee for Q1, 2018, and received “Catch the Spirit Award,” 2017, 2018, for outstanding sales. ➢ Met and exceeded quota with annual sales over $750K.
Stanford UniversityStanford Engagement Coordinator, IRT, School of Medicine
Jan. 2015 - Jan. 2016Coordinated implementation of the Stanford Profile Network for 500 faculty, students, and staff in the School of Humanities and Sciences. Collaborated with Stanford Profiles Program Manager to develop strategies for program roll-out. Effectively communicated the platform capabilities from on-boarding practices, driving adoption, and continuous growth within the account and the website. Proactively engaged professors, staff, and students, to ensure proper training and consistent use of new systems. Collected feedback surveys from faculty members on their experience and satisfaction with the network. Selected Accomplishments ➢ Achieved and surpassed goal to have 65% of faculty with a working profile page by end of project.
Stanford UniversityProgram Manager, Program Logistics Executive Education- Graduate School of Business
Apr. 2014 - Jun. 2014Managed logistics for C-Level Executive Education programs at the Graduate School of Business. Collaborated with cross functional teams to manage all aspects of education developer onboarding, implementation, verification, launch of workshops and execution of seamless programs. Communicated with program participants, faculty and department staff to address questions and provide prompt solutions to problems. Selected Accomplishments ➢ Independently implemented, administered and evaluated day-to-day program activities. Collected and analyzed data, created reports, and evaluated alternative solutions and/or recommendations to achieve program goals and objectives.
Stanford UniversityCommunications/Social Media Manager- Graduate School of Business
Dec. 2013 - Mar. 2014Managed advertising campaign for international volunteer program. Executed strategic plans using LinkedIn to market the program and grow brand awareness, advocacy, and drive incremental exposure. Collaborated with outside vendors, negotiated contracts, (print and online), regional (radio) and international (online) advertising, drafted ad copy and graphics, managed schedules and deliverables, while monitoring results and ensuring continuous service enhancements. Selected Accomplishments ➢ Increased program participation through social media advertising. ➢ Successfully executed program on time and under budget.
GoogleCustomer Specialist – Business Apps
Mar. 2011 - Mar. 2012Mountain View, CASupported the global sales team committed to the success of customer advocacy and customer experience for Google Business Apps Services and SAAS. Key player on cross functional team of C-level executives, Sales, Marketing, Legal and Sales management at Fortune 500 companies. Monitored all aspects of new contracts, up sells, renewals and contract termination with customers, keeping management advised using monthly status reports. Worked with channel market and managed new and existing accounts to ensure excellence in contractual obligations throughout the entire sale cycle. Selected Accomplishments ➢ Provisioned of $14 million for 2011 Q4 in Google apps renewal for global channel partners.
Palo Alto Chamber of CommerceSales, Marketing, and Community Engagement Manager
Jan. 2008 - Sep. 2009Palo Alto, CaliforniaDesigned and managed a plan to increase awareness of Chamber programs, events, and initiatives. Led outreach to diverse businesses to address opportunities and identify resource gaps within the Palo Alto business community. Drove inclusionary initiatives to position the Chamber as a critical partner for businesses of all types and sizes. Selected Accomplishments It was awarded the 2008 SCORE award for its involvement in mentorship and volunteer programs in the Silicon Valley area. Delivered a remarkable 10% increase in profitability within the first year, making a substantial contribution to the profit margin in B2B sales, a clear testament to the success and growth achieved.
Increased profit by more than 15% in Q2 2008 and exceeded quota.
Coldwell BankerReal Estate Agent
Sep. 2006 - Dec. 2008Real Estate
Folk Art Foundation and MuseumManager and Education Coordinator
Jun. 1996 - Sep. 2006Menlo Park, CaliforniaManaged art gallery representing folk and ethnic art from around the world
Presentations to B2B and B2C in the channel sector: educational institutions in the
San Francisco Bay Area
Implemented direct mail campaigns, marketing tools, press releases, advertising, and
customer contact
Expanded territory to include new clients - established a new client base in the
Gilroy/Watsonville area
Monitored market and sales trends to maximize quarterly sales
Launched and expanded a new product line for key educational accounts
Trained new employees in sales and customer service procedures and cash control
Managed and maintained an in-house inventory up to $more than 4 million
Developed business and marketing plan to increase sales through tactics, activities, and
resources
Presentation of lectures, workshops/seminars to educational institutions, committees
and community organizations
Developed and organized outreach program for migrant workers and children in the
Watsonville/Gilroy area
Administration and oversaw budget and expenditures for the profit and non-profit
organization.
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