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Work Background
Bojangles' Restaurants, Inc.General Manager
Aug. 2023Birmingham metropolitan area, Alabama, United States~Developing key performance goals and managing the performance of the staff
~Creating and implementing strategies for business growth
~Improving internal processes for better productivity
~Overseeing large projects and interpreting performance reports
~Enforcing food handling regulations and other guidelines to increase guest safety
~Promoting the restaurant and finding ways to bring in more customers
~Handling customer complaints
~Completing necessary paperwork, such as sales, inventory, and staff attendance reports
~Recruiting, hiring, and training all restaurant staff, including Shift Managers
~Scheduling employees to ensure shifts have proper coverage
~Streamlining the restaurant processes to improve the guest experience
~Monitoring restaurant finances, including sales and expenses
TalendSales Development Intern
Nov. 2022 - Dec. 2022~A top performer in Cohort, exceeded the set matrix, with a 1.6% click rate and 12.6% open rate ~Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinars
~Collaborated and competed within an SDR team setting
~Built and refined call scripts; designed email campaigns; created prospecting videos
~Exceeded emails metrics by 262% and completed cold calls metrics by 7% during the 8-day cadence of activities
~Engaged actively in weekly performance reviews and coaching in a team setting with manager
Shake ShackOperations Manager
Jan. 2022 - Apr. 2023Birmingham, Alabama, United States~Maintaining inventory of 150+ products with a consistent P&L assessment
~Established operational efficiency through exceeding sales expectations, cash reconciliation, and maintaining proper inventory
~Managing over $16k in inventory on a weekly basis
~Managing 25+ team member shift schedules ~Calling, scheduling, and interviewing new candidates for employment
Freddy's Frozen Custard & SteakburgersGeneral Manager
Mar. 2021 - Jan. 2022Hoover, Alabama, United States~Started as Assistant Manager, promoted to Training Manager within the first year, promoted to General Manager within 2 years
~Hired,and trained 25-30 staff members while monitoring key employee performance metrics
~Managed 25 staff members, upholding a 64% employee retention rate over 18 months ~Spearheaded becoming the first Certifed Training Store in the region ~Maintained a 12% increase in the free reward program over an 18-month period
Freddy's Frozen Custard & SteakburgersTraining Manager
Jan. 2020 - Mar. 2021
Freddy's Frozen Custard & SteakburgersAssistant Manager
Jan. 2019 - Jan. 2020
Stratford Real Estate Office Manager
Mar. 2017 - Nov. 2018Leeds, Alabama, United States~Pioneered an internal database to reference 300+ clients for 4 agents
~Administrative work including preparing closing documents, scanning, filing, follow-up, and paperwork
~Managed a muli-line phone system
Great American CookiesKiosk Manager
Jul. 2016 - May. 2017Hoover, Alabama, United States~Effectively sold specials 60% of the time when offered.
~Started as a team member and promoted to Kiosk Manager in the first year. ~Managed 10 employees, unholding a 72% employee retention rate over 2 years.
Great American CookiesAssistant Manager
Apr. 2016 - Jul. 2016
Great American CookiesCrew Member
Apr. 2015 - Apr. 2016
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