Requests
5
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Bojangles' Restaurants, Inc.General Manager
Aug. 2023Birmingham metropolitan area, Alabama, United States~Developing key performance goals and managing the performance of the staff
~Creating and implementing strategies for business growth
~Improving internal processes for better productivity
~Overseeing large projects and interpreting performance reports
~Enforcing food handling regulations and other guidelines to increase guest safety
~Promoting the restaurant and finding ways to bring in more customers
~Handling customer complaints
~Completing necessary paperwork, such as sales, inventory, and staff attendance reports
~Recruiting, hiring, and training all restaurant staff, including Shift Managers
~Scheduling employees to ensure shifts have proper coverage
~Streamlining the restaurant processes to improve the guest experience
~Monitoring restaurant finances, including sales and expenses
TalendSales Development Intern
Nov. 2022 - Dec. 2022~A top performer in Cohort, exceeded the set matrix, with a 1.6% click rate and 12.6% open rate ~Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinars
~Collaborated and competed within an SDR team setting
~Built and refined call scripts; designed email campaigns; created prospecting videos
~Exceeded emails metrics by 262% and completed cold calls metrics by 7% during the 8-day cadence of activities
~Engaged actively in weekly performance reviews and coaching in a team setting with manager
Shake ShackOperations Manager
Jan. 2022 - Apr. 2023Birmingham, Alabama, United States~Maintaining inventory of 150+ products with a consistent P&L assessment
~Established operational efficiency through exceeding sales expectations, cash reconciliation, and maintaining proper inventory
~Managing over $16k in inventory on a weekly basis
~Managing 25+ team member shift schedules ~Calling, scheduling, and interviewing new candidates for employment
Freddy's Frozen Custard & SteakburgersGeneral Manager
Mar. 2021 - Jan. 2022Hoover, Alabama, United States~Started as Assistant Manager, promoted to Training Manager within the first year, promoted to General Manager within 2 years
~Hired,and trained 25-30 staff members while monitoring key employee performance metrics
~Managed 25 staff members, upholding a 64% employee retention rate over 18 months ~Spearheaded becoming the first Certifed Training Store in the region ~Maintained a 12% increase in the free reward program over an 18-month period
Freddy's Frozen Custard & SteakburgersTraining Manager
Jan. 2020 - Mar. 2021
Freddy's Frozen Custard & SteakburgersAssistant Manager
Jan. 2019 - Jan. 2020
Stratford Real Estate Office Manager
Mar. 2017 - Nov. 2018Leeds, Alabama, United States~Pioneered an internal database to reference 300+ clients for 4 agents
~Administrative work including preparing closing documents, scanning, filing, follow-up, and paperwork
~Managed a muli-line phone system
Great American CookiesKiosk Manager
Jul. 2016 - May. 2017Hoover, Alabama, United States~Effectively sold specials 60% of the time when offered.
~Started as a team member and promoted to Kiosk Manager in the first year. ~Managed 10 employees, unholding a 72% employee retention rate over 2 years.
Great American CookiesAssistant Manager
Apr. 2016 - Jul. 2016
Great American CookiesCrew Member
Apr. 2015 - Apr. 2016
Intch is a Professional Networking App for the Future of WorkSee more people like Rachael on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
469350 people
16
Customer service specialist
15
Human Resources @ UB Greensfelder
17
Sr Director, Customer Support
211706 people
15
Human Resources @ UB Greensfelder
15
Founder & Integrative Nutrition Coach @ RENEW with Caroline
16
Seeking