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Work Background
Can Do Company Support S.L.Customer Service Specialist
May. 2024Arona, Canary Islands, Spain
Chiang Mai Lanna Business Services Ltd.Customer Service Specialist
Jul. 2022 - Jan. 2023Chiang Mai, Thailand
Chiang Mai Lanna Business Services Ltd.Back Office Employee
Feb. 2020 - Jan. 2023Chiang Mai, Thailand
CLBS LtdCustomer Service Agent
Aug. 2019 - Feb. 2020
AppleSales and support advisor
Sep. 2016 - Mar. 2019Cork
Appletechnical advisor
Jun. 2015 - Aug. 2016cork, irelandTelephone and Chat support for technical inquiries of Apple customers, initiating repairs
Teleperformance PortugalCustomer Care Agent
Jun. 2014 - May. 2015Lissabon und Umgebung, PortugalTravel advisory, ticket bookings, reservation of hotel rooms, reservation of rental cars, handling special wishes of customers concerning their travel
GTSCustomer Service
Jan. 2013 - Mar. 2014Kapstadt und Umgebung, SüdafrikaComplaint management, Handling customer enquieries and special requests, Sales of flight tickets, rebooking of flight tickets , cancellation of flight tickets, customer care, taking care of refunds, handling calls and emails, managing calls and special requests in the bonus program of Miles&More
CLBS LIMITEDManager Backoffice
Jun. 2011 - Dec. 2012Chiang Mai, ThailandLeadership and organisation of the backoffice (5 employees), workload distribution scheduling, training of newbies, coordination of translation jobs, contractmanagement
CLBS LIMITEDBackoffice Employee
Jul. 2010 - Jun. 2011Chiang Mai, Thailandmanage customer data. build up customer accounts, working on creative data entries according to customer wishes, invoicing, fulfilling additional work-orders for customers (as dictations), creating appointments and coordinate them for the customer, avert contract terminations, acting as intermediary between customer and employee, administrative tasks which are follow ups of sales- service- and accounting processes
CLBS LIMITEDCustomer Service
Nov. 2009 - Jul. 2010Chiang Mai, ThailandDealing with customer enquiries in german and english, complaint management based on customer requests
ARGE GSV e.V.official in charge for collection of social insurance distribution
Jul. 2006 - Oct. 2009Schwerin und Umgebung, Deutschlandmaintenance of employer data, Match of contribution accounts and clarification of discrepancies, examination and processing different checklists (balances and dunning process), Implementation of rebookings and refunds to employer accounts, examination of obscure incoming payments,,examination and initiation of forclosure measures, managing the monthly billing
Ostsee-Service-Boltenhagen GmbHCustomer Care Agent
Feb. 2005 - Feb. 2006Boltenhagen, GermanySales of rental apartments via Telephone, E-Mail and in Person, caretaking of customers from the “Welcome” till saying Goodbye, handling home owner related concerns and wishes, scheduling valet service and buying cleaning material, calculating tourist tax
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