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Work Background
Explorer/Advisor
Self.Explorer/Advisor
Dec. 2024New Zealand
Segment Technology Leader/Interim Head of Technology
MYOBSegment Technology Leader/Interim Head of Technology
Nov. 2022 - Mar. 2025Auckland, New Zealand• Led technology teams delivering SaaS business management platform solutions, integrating ERP and payroll solutions. • Managed business unit financials, strategy, and suppliers, engaging internal and external stakeholders.
Delivery Manager
MYOBDelivery Manager
Dec. 2020 - Nov. 2022Auckland, New Zealand• Led development teams and suppliers to deliver payroll and workforce management solutions at MYOB. • Collaborated with product management to bring incremental product features to market. • Fostered highly engaged teams to create customer-loved solutions.
Product Owner
MYOBProduct Owner
Jan. 2020 - Dec. 2020Auckland, New Zealand• Led the development team at MYOB as a Product Owner and Scrum Master to create an application ecosystem for seamless integration with our core system. • Collaborated with outside developers to ensure successful integration and functionality of the application ecosystem. • Implemented Agile methodologies to streamline the development process and improve team efficiency. • Successfully launched the application ecosystem, resulting in increased user engagement and satisfaction.
Snr Business Analyst
AderantSnr Business Analyst
Sep. 2018 - Jan. 2020Auckland, New ZealandAs a Senior Business Analyst at Aderant, I took on the role of developing team members and acting as an unofficial scrum master to design key features for our business intelligence products. I collaborated with Product Management to create robust and innovative solutions for our customers, ensuring the success of our most recent releases. • Led team in designing key features for business intelligence products • Collaborated with Product Management to create innovative solutions
Continuous Improvement Sustainability Leader
Voya FinancialContinuous Improvement Sustainability Leader
Jan. 2016 - Aug. 2018Greater Atlanta Area• Coached global IT leaders on continuous improvement management systems, driving cost savings and productivity gains. • Led Continuous Improvement/Management Systems Program, surpassing maturity improvement target by 20%. • Mentored front-line teams in applying root-cause problem-solving tools for operational excellence.
Local Change Agent
Voya FinancialLocal Change Agent
Jul. 2015 - Dec. 2015Greater Atlanta Area• Supported implementation of Shingo-based Continuous Improvement Management System in IT business unit. • Trained and coached three managers/directors and their teams on the system’s tools, concepts, and methods.
IT Manager
Voya FinancialIT Manager
Aug. 2011 - Dec. 2015Greater Atlanta Area• Managed Legal, Compliance, and External Affairs IT portfolio, overseeing vendor and in-house applications for Legal Operations and Compliance Monitoring. • Developed application governance structures to enhance transparency and prioritize work streams for maximum business benefit. • Achieved less than 2% actual-to-budget variance through tight invoice management and resource monitoring.
IT Business Analyst/Projecct Manager
King & Spalding LLPIT Business Analyst/Projecct Manager
May. 2005 - Aug. 2011Greater Atlanta AreaResponsible for planning and execution of projects to implement or modify packaged applications and custom solutions on SQL Server and web and/or client server technologies. Led requirements definition, RFP development and response review, product selection, solution design, testing and implementation. Developed and implemented Project Delivery Methodology for use on IT projects, complete with manual and document templates. Reported Director-IT. • Managed selection and implementation process for Image Management System, reducing cost of physical storage space through digitization of HR files. • Led/managed internal team to configure and integrate new practice management system which provided on-line billing review and allowed for retirement of older applications along with associated savings.
Senior Consultant
Daugherty Business SolutionsSenior Consultant
Feb. 2005 - May. 2005Develop client proposal for integrated IT service management solution. Define business process and design to facilitate the implementation of packaged software in support of print advertising at major retailer.
Business Analyst Consultant
Aquent, Inc.Business Analyst Consultant
Oct. 1998 - Feb. 2005Client: Delta Technology, Inc. Develop and support custom systems supporting the marketing, operations and finance activities of Delta Air Lines. Report to the Directors of Sales and Incentive Systems, Revenue Accounting and Finance Systems. Lead Business Analyst – Fuel Management System Define and analyze requirements related to the Fuel Management System. Guiding the Sarbanes-Oxley compliance remediation project and developing reports in support of statutory returns and filings. Lead Business Analyst/Designer: Food Available for Purchase Define project scope, requirements and develop Cost/Benefit analysis to determine financial feasibility of the program. Develop use cases for process, application and data design. Analyze transaction data, design database and data interchange mechanism. Develop requirements for forecasting model, food order creation, invoice audit, program profitability tracking and analysis, and interface/integration to other operational systems. Project Coordinator: XP Migration Analyze and design software-suites to be deployed to 3 functional areas of Delta Air Lines. Manage activities of team of 9 to package and test applications, and defined suites. Lead Business Analyst: Corporate Data Solutions Define requirements of a broad spectrum of Delta decision-makers, for end to end CRM, contract modeling and incentive system for US-based corporations which, within three weeks, culminated in statement of work for external vendor to provide customized solution. Gather data to develop the project business case. Design and implement interfaces and integration of vendor-provided solution, which allowed Delta to accurately evaluate sales agreements and provided substantial return on investment. Project Lead: Agency Incentive System Lead team of seven in development of new custom system for Delta Air Lines incentive program which allowed accurate evaluation of sales agreements and payment due as commission.
Business Analyst consultant (Delta Technology
Delta Air LinesBusiness Analyst consultant (Delta Technology
Jan. 1998 - Jan. 2005See entry under Aquent, inc. and Transquest.
Senior Consultant
Software AG AmericasSenior Consultant
Jul. 1997 - Oct. 1998Delivered consulting services ranging from mentoring to custom systems design, development and implementation. Analyst/Programmer: Manufacturing/Wholesale (04/1998 - 10/1998) Develop and implement, within six months, a quotation system as entry point for consolidated worldwide sales and order fulfillment system for rapidly growing component manufacturing firm. Analyst/Programmer: Human Services/State Government (02/1998 - 04/1998) Develop and implement scheduled interfaces for US territory government in support of human services administration system, providing enhanced functionality and efficiencies for both qualification and distribution of benefits. Mentor/Business Analyst: Insurance (12/1997 - 01/1998) Mentored client in Joint Application Design (JAD) and Rapid Application Development (RAD) methodologies, relational data design, and application design/development. Develop the data model, infrastructure and application design. Facilitate JAD sessions, and develop the prototype policy management application supporting the targeted lines of insurance. Project Leader: Human Resources/Payroll/State Government (07/1997 - 12/1997) Complete development and testing of payroll sub-system, which allowed for on-time implementation of entire Human Resource Management System within six months.
Senior Consultant
Software AG AmericasSenior Consultant
Jul. 1997 - Oct. 1998See Software AG Americas
Consultant
Delta TechnologyConsultant
Jun. 1995 - Feb. 2005See entry under Aquent, inc. and Transquest.
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