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Work Background
Western Governors UniversitySenior Project Manager III
Jan. 2024Fort Knox, Kentucky, United States• Managed the implementation of Agile and Waterfall methodologies across the organization, leveraging technology to improve project delivery times by 25%.
• Led daily standups with project teams and attended meetings with senior leadership and third party vendor stakeholders to review project status updates and milestones.
• Successfully managed a team of 10 engineers to develop and launch a new student and staff facing software platform, resulting in a 20% increase in customer satisfaction and 15% increase in productivity.
• Oversee enterprise-level implementation projects valued at $3 to $7 million, building and managing the Project Management Office (PMO) to deliver results against commitments.
• Set milestones and oversees compliance with master plans and schedules, identifies program issues, and finds solutions, such as reallocating resources and dependency management.
U.S. Army Recruiting Command (USAREC)Senior Project Manager and Operations Director- Master Sergeant
Apr. 2020 - Mar. 2025Fort Knox, Kentucky, United States• Oversaw project advancement through activity tracking, issue resolution, progress report dissemination, and provision of actionable recommendations while providing regular updates to management. • Developed and executed a comprehensive project plan, including defining project scope, goals, and deliverables, and effectively communicated project progress to stakeholders.
• Managed a budget of $1 million, identifying cost-saving opportunities in preparation of proposals and ensuring the program stayed within the approved financial limits.
• Set milestones and oversees compliance with master plans and schedules, identifies program issues, and finds solutions, such as reallocating resources or modifying contractual specifications.
• Generated detailed specifications, diagrams and flow charts translating and simplifying requirements for both the development team and stakeholders.
U.S. Army Recruiting Command (USAREC)Lead Project and Training Manager- First Sergeant
Apr. 2018 - Apr. 2020Mission Viejo, California, United States• Oversaw site crews and coordinate logistics with internal company schedulers by utilizing email to send and receive files, including plans, and to write correspondence with common computer applications such as Microsoft Excel and Microsoft Word.
• Served as the main point of contact for customers regarding program activities, leading program review sessions with customers to discuss cost, schedule, and technical performance.
• Conducted regular meetings and status updates with project stakeholders, customer contact ensuring clear communication and alignment on project objectives and milestones. • Engaged with clients and staff to develop project schedules, attend meetings, manage and distribute plan revisions and addenda, maintain daily reports, and conduct work inspections. • Lead the formulation of project strategies harmonizing with the company's strategic business blueprint and facilitate cross-departmental coordination for their execution.
U.S. Army Recruiting Command (USAREC)Project Management Trainer and Development Lead-Master Sergeant
Mar. 2015 - Apr. 2018Fort Knox, Kentucky, United States• Delegated projects and tasks through Jira while ensuring timely achievement of objectives and follow-up with company management all within specified budgets.
• Oversaw and monitors every stage of programs from their inception to their conclusion, accountable for the cost, schedule, and technical performance of company programs or major program subsystems.
• Took part in contract negotiations and contract change discussions, managed the creation of proposals, business plans, proposal work statements, and specifications, as well as operating budgets and financial terms/conditions of the contract.
• Served as a professional and customer-friendly representative for clients, communicating effectively with customer supervisors, peers, subordinates, subcontractors, and owners.
• Proficient in strategic business process modeling, traceability, and quality management techniques. Strong written and verbal communication abilities, including technical writing expertise. Skilled in generating comprehensive process documentation and well-versed in the Software Development Life Cycle (SDLC).
U.S. Army Recruiting Command (USAREC)Talent Acquisition Manager- Sergeant First Class
Feb. 2004 - Mar. 2015Miami, Florida, United States• Developed and maintained professional conduct with three educational institutions, corporations, civic groups, community partners, and agencies to promote career and employment opportunities within the U.S. Army, resulting in a 20% increase in retention rate.
• Adeptness in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), internet/intranet usage, and Contact Management Systems.
• Proficient in handling project management activities within Jira, orchestrating sprint schedules.
• Developed and delivered 15+ in-depth reports for quarterly briefings to leadership about staffing process which led to a 20% increase in team efficiency and played a pivotal role in strategizing and setting 50+ quarterly goals with a 90% achievement rate.
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