Saad Specialist HospitalManager, Appointment
Jan. 2007 - Dec. 2007- Reorganized and restructured the appointment department - Identified Key Performance Measures - Performed skills assessment & workload analysis for the staff - Applied the FOCUS PDCA performance improvement methodology - Converted all appointment slots from 30 minute to 20 minute slots to optimize efficiency - Member of the OPD operations committee - Oversaw the centralization of nine appointment desks to serve thirty one outpatient clinics - Lead the re-engineering of the health records handling process effort, and coordinated the review and update of the interdepartmental policy