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Work Background
Bright HorizonsDirector Growth Learning and Development
Jan. 2025United States
AramarkDirector Of Strategic Partnerships
May. 2021 - Jan. 2025Great Lakes Region, United States
AramarkDistrict Manager
May. 2016 - May. 2021Chicago, Illinois, United States
AramarkTraining And Development Manager
Jun. 2014 - May. 2016Greater Chicago Area• Establish the foundation of the Aramark/CPS training program through collaboration with account leadership, evaluation of training gaps, and development of training programs to address these gaps and fulfill contractual training obligations.
• Create and launch training materials for use throughout the enterprise.
• Facilitate training sessions to appeal to a variety of learning styles, including classroom and on-the-job training.
• Build solid cross-functional relationships with client representatives, peers, leadership team members, and front-line associates; leverage these relationships to create the optimal training environment where all parties are invested in, and able to contribute to, the overall training program.
• Manage a variety of special projects, including: fixed asset inventory, ordering and delivery of capital equipment, orientation and management of over 80 visiting Aramark personnel through the Facilities account startup, development of succession planning program for CPS employees, and development and implementation of new operational plan for Dining account.
• Demonstrate and establish a thorough knowledge of all Aramark systems and processes throughout the Dining and Facilities accounts; provide technical and developmental support to front line managers.
• Develop and manage a team of 6 Training Specialists.
• Act as Regional Safety Leader, which includes the implementation of new Safety Engagement activities, communication and training of all safety-related initiatives, and the reporting and investigation of all injuries and incidents that occur.
AramarkTraining Specialist
Aug. 2013 - Jun. 2014Greater Chicago Area• Developed and implemented training programs for a variety of Chicago Public Schools Nutrition Support Services employees and custodial workers to enhance skills and satisfy client training needs, using current and newly created training materials with careful consideration to the intended audience.
• Planned and organized large-scale training sessions for up to 3,000 employees.
• Scheduled and performed one-on-one training with managers, custodial staff, and school dining managers, both upon request and in real time as needs are observed.
• Assessed each school site for potential training gaps, including those in marketing, computer skills, sanitation, recipe compliance, USDA Regulations, custodial equipment use, Quantum Leap program compliance, and safety standards.
Darden RestaurantsStaffing and Training Manager
Nov. 2012 - Mar. 2013Orland Park, IL• Oversaw all restaurant training and development, including developing current employees for career advancement, training new managers, and using multimedia tools and adult learning theories to enhance the learning process.
• Determined staffing needs and evaluated applicants in relation to hiring needs of the restaurant, using the Kenexa BrassRing Talent Acquisition System. Conducted behavior-based interviews to determine the best fit for each position and made offers accordingly.
• Completed all administrative work within the restaurant, particularly new hire paperwork and orientation. Ensured all current employee records were organized and up-to-date using PeopleSoft HRIS.
• Performed all employee relations functions such as performance evaluations, dispute resolution, worker’s compensation and benefits claims, and active coaching to ensure all company standards were consistently upheld.
• Wrote schedules for all departments; ensured proper staffing levels were followed in order to achieve labor targets.
The Olive GardenRestaurant Manager
May. 2004 - Nov. 2012Orland Park, IL; Peoria, IL; Matteson, IL; Bloomington, IL• Oversaw daily restaurant operations, including: customer and employee satisfaction, achieving labor and sales targets, invoicing, scheduling, ordering and receiving and cash handling.
• Performed human resource functions such as hiring, training, performance evaluation, assisting with benefits and worker's compensation claims, and coaching and developing employees.
• Monitored the achievement of financial targets through the control of labor costs, cost of goods sold and food waste, and by increasing sales and performance earnings.
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