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Work Background
Higher Ground EducationRegional Operations Lead
Jul. 2024In my role as Regional Operations Lead at Higher Ground Education, I am responsible for developing and implementing strategic revenue optimization initiatives using advanced data analytics and ensuring compliance to state regulations. I collaborate daily with cross-functional teams to streamline operational processes and ensure compliance across the multi-site region. Additionally, I direct CRM strategy and management to enhance data integrity and designed customer retention campaigns to increase customer satisfaction and revenue growth.
South Alex Realty GroupBroker, Residential Real Estate
Jan. 2012In my role as a Broker, and Director of Sales and Marketing at South Alex Realty Group, I led a team to establish and grow business with an annual revenue of $20mm+. I oversaw sales improvement efforts in residential real estate across three markets, focusing on client satisfaction, retention, and referrals through strategic marketing initiatives.
Strategic Education, IncDirector of Operations
Jan. 2011 - Jan. 2013Herndon, Virginia, United StatesI led core revenue-generating operations for 100 sites/campuses and efficiently managed a team of 380 full-time employees. I developed conversion metrics and performance expectations for the sales pipeline within the field. I generated training modules and ensured sales staff's development, while managing NPS.
Here were my key attainments in this role: • Acted as subject matter expert for inter-disciplinary marketing, information technology, and academics teams.
• Optimized processes and devised standardized policies/procedures for teams to enhance field staff productivity.
Revolution PrepRegional Director, Atlantic Coast
Jan. 2010 - Jan. 2012Senior level director for an educational services company. Broad scope of duties include P&L responsibility, strategic market planning, business development, personnel management, hiring and training for staff in a multi-site, high growth sales and instructional region (New Jersey to Florida). Sucessfully remotely managed lines of business in sales and academics
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