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Work Background
Nuflow Central CoastTrenchless Sales/Project Manager
Jun. 2023 - Apr. 2025United States, OrcuttAt NuFlow Central Coast, I specialized in sales and project management for trenchless sewer repair solutions. I guided clients through the inspection and repair process, educating them on system maintenance while building trust and long-term relationships. My role included preparing bids, managing project timelines, coordinating with technicians, and ensuring jobs were completed on time and within budget. I consistently tracked production metrics, gross margins, and project profitability, while maintaining a strong focus on client satisfaction and repeat business. This position allowed me to blend technical expertise with sales strategy and operational oversight, driving both revenue growth and service excellence.
Self-employedInsurance Broker
Jun. 2022
Griffin PlumbingCall Center Coordinator
Oct. 2020 - Jul. 2023United States, OrcuttAs Call Center Coordinator at Griffin Plumbing, I managed daily operations of the call center, including overseeing staff performance and ensuring exceptional customer service. My responsibilities included scheduling and dispatching technicians, booking client calls, and providing after-hours phone support. I assisted the owner in tracking key performance indicators (KPIs), monitored technician gross margins, and analyzed production levels based on jobs sold and fulfilled. In this role, I combined organizational management with data-driven decision-making to improve efficiency, maximize profitability, and maintain a high standard of client satisfaction.
Informa Research ServicesAccounting Clerk 1
Jul. 2015 - Oct. 2020
Informa Research ServicesAccounting Clerk 1
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