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Work Background
AT&TPrincipal Business Manager - HR Tech & Analytics
Mar. 2022Chief of Staff
• Incorporated Agile best practices into the development of an operating model that streamlined intake in collaboration with the executive team. • Propelled strategic decision-making by accelerating the company’s Agile journey through the adoption of the OKR model, driving a culture shift, and laying the groundwork for future initiatives. This led to the formation of an Agile Release Train for of our HR SaaS platform delivery and insights generation.
• Built a Lean-Agile Center of Excellence while training and certifying four SAFe Practitioner Consultants to streamline the company’s tooling approach, implement participatory budgeting mechanisms for managing a $30 million portfolio, and embed the SAFe methodology throughout the organization. • Reduced overhead by 60% and implemented a return-to-office initiative that resulted in a 34% acceptance rate. Solutions Architecture
• Spearheaded the development of the initial business case for AT&T's inaugural ServiceNow project, the first of its kind within AT&T, focusing on streamlining employee onboarding – now fully operational for all employees. This process streamlined 22 systems and 15+ HR processes into one, ServiceNow implementation. Governance and Portfolio Management
• Charted a successful course for the consolidation of tech resources during an organizational restructuring operation.
• Bolstered tech funding prioritization and improved the bottom line, accelerating project completion rates through the development and implementation of an initial Agile governance framework.
AT&TPrincipal Business Manager - Operational Development and Change Management
Oct. 2021 - Mar. 2022Dallas, Texas, United States• Planned and executed all phases of a leadership development event for high-potential executives. This event drove high engagement from our leadership team. o Supervised and mobilized high-quality performance from five team members executing a speaker series featuring renowned personalities like Dorie Clark. o Engaged more than 500 executives and facilitated executive growth and development organization wide. • Guided and motivated excellence from a multidisciplinary team involved in the revitalization of a chaotic project to create a new career development website, including the development of a feature backlog and implementation of Azure DevOps for enhanced project management. • Launched the website, ensuring optimal functionality through coordinated efforts with product managers, architects, stakeholders, and UX teams, gaining immediate popularity with more than 1,400 users on its inaugural day.
AT&TSenior Business Manager - Data Analytics
Jul. 2020 - Oct. 2021Dallas, Texas, United States• Leveraged dynamic leadership of nine data analysts and researchers to influence the executive leadership development strategy and deliver advanced measurement frameworks, data strategies, and KPIs.
• Cultivated productive partnerships with PwC to develop a data-centric methodology for evaluating Director/AVP group competencies, facilitating organizational growth through change management methodologies. • Harnessed Azure Cloud migration to establish a scalable data lake architecture, modernizing data infrastructure and laying the foundation for complex data analysis, contributing to the company’s adaptability. • Drove increased adoption of PowerBI reports across 113 Business Partners, enhancing data-driven decision-making within the organization, reflecting a strategic focus on integrating advanced data visualization tools.
AT&TFlexForce Engineer
Jan. 2019 - Jul. 2020Dallas/Fort Worth Area• Produced high-quality code and employed strong program management skills across projects, demonstrating versatility as a Product Owner, Project Manager, and Software Developer.
• Managed complex technical projects and adhered to stringent compliance standards, while coordinating more than 50 application teams to compile technical requirements documentation for the launch of HBO Max. • Engaged over 1,500 viewers across eight major cities by leading the DevSecOps national roadshow in collaboration with AT&T University.
o Saved more than $700,000 by identifying discrepancies in budget reporting. • Liaised with business partners to resolve more than 200 program defects during the Bolt Defect Manager tenure, underscoring technical problem-solving skills to maintain program integrity and performance.
AT&TAssociate Applications Developer - Technology Development Program
May. 2017 - Jan. 2019211 S Akard St.• Fueled improvements in project speed, cost-efficiency, and overall quality in partnership with cross-functional teams, demonstrating a unique blend of skills as a Software Developer and Business Analyst.
• Performed essential functions within the Organizational Change Management Team, designing plans to scale the Rewire Program within the Dispatch Optimization Center, thus recruiting 15 employees, pivotal in executing strategic deliverables. • Nurtured a collaborative environment and achieved unified project goals by facilitating cooperation among the Dispatch Optimization Center, Field Operations, AT&T University, and the Chief Data Office.
• Designed open-sourced data reports with enhanced user interfaces, providing drill-down capabilities for data-driven decision-making, thus improving data accessibility for Technology Operations Leadership.
Ethos GroupSoftware Developer Intern
May. 2016 - May. 2017Irving, Texas
NexTech Solutions LLCSoftware Developer
Jan. 2016 - Jun. 2016Dallas/Fort Worth Area
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