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Work Background
Principal Business Manager - HR Tech & Analytics
AT&TPrincipal Business Manager - HR Tech & Analytics
Mar. 2022Chief of Staff • Incorporated Agile best practices into the development of an operating model that streamlined intake in collaboration with the executive team. • Propelled strategic decision-making by accelerating the company’s Agile journey through the adoption of the OKR model, driving a culture shift, and laying the groundwork for future initiatives. This led to the formation of an Agile Release Train for of our HR SaaS platform delivery and insights generation. • Built a Lean-Agile Center of Excellence while training and certifying four SAFe Practitioner Consultants to streamline the company’s tooling approach, implement participatory budgeting mechanisms for managing a $30 million portfolio, and embed the SAFe methodology throughout the organization. • Reduced overhead by 60% and implemented a return-to-office initiative that resulted in a 34% acceptance rate. Solutions Architecture • Spearheaded the development of the initial business case for AT&T's inaugural ServiceNow project, the first of its kind within AT&T, focusing on streamlining employee onboarding – now fully operational for all employees. This process streamlined 22 systems and 15+ HR processes into one, ServiceNow implementation. Governance and Portfolio Management • Charted a successful course for the consolidation of tech resources during an organizational restructuring operation. • Bolstered tech funding prioritization and improved the bottom line, accelerating project completion rates through the development and implementation of an initial Agile governance framework.
Principal Business Manager - Operational Development and Change Management
AT&TPrincipal Business Manager - Operational Development and Change Management
Oct. 2021 - Mar. 2022Dallas, Texas, United States• Planned and executed all phases of a leadership development event for high-potential executives. This event drove high engagement from our leadership team. o Supervised and mobilized high-quality performance from five team members executing a speaker series featuring renowned personalities like Dorie Clark. o Engaged more than 500 executives and facilitated executive growth and development organization wide. • Guided and motivated excellence from a multidisciplinary team involved in the revitalization of a chaotic project to create a new career development website, including the development of a feature backlog and implementation of Azure DevOps for enhanced project management. • Launched the website, ensuring optimal functionality through coordinated efforts with product managers, architects, stakeholders, and UX teams, gaining immediate popularity with more than 1,400 users on its inaugural day.
Senior Business Manager - Data Analytics
AT&TSenior Business Manager - Data Analytics
Jul. 2020 - Oct. 2021Dallas, Texas, United States• Leveraged dynamic leadership of nine data analysts and researchers to influence the executive leadership development strategy and deliver advanced measurement frameworks, data strategies, and KPIs. • Cultivated productive partnerships with PwC to develop a data-centric methodology for evaluating Director/AVP group competencies, facilitating organizational growth through change management methodologies. • Harnessed Azure Cloud migration to establish a scalable data lake architecture, modernizing data infrastructure and laying the foundation for complex data analysis, contributing to the company’s adaptability. • Drove increased adoption of PowerBI reports across 113 Business Partners, enhancing data-driven decision-making within the organization, reflecting a strategic focus on integrating advanced data visualization tools.
FlexForce Engineer
AT&TFlexForce Engineer
Jan. 2019 - Jul. 2020Dallas/Fort Worth Area• Produced high-quality code and employed strong program management skills across projects, demonstrating versatility as a Product Owner, Project Manager, and Software Developer. • Managed complex technical projects and adhered to stringent compliance standards, while coordinating more than 50 application teams to compile technical requirements documentation for the launch of HBO Max. • Engaged over 1,500 viewers across eight major cities by leading the DevSecOps national roadshow in collaboration with AT&T University. o Saved more than $700,000 by identifying discrepancies in budget reporting. • Liaised with business partners to resolve more than 200 program defects during the Bolt Defect Manager tenure, underscoring technical problem-solving skills to maintain program integrity and performance.
Associate Applications Developer - Technology Development Program
AT&TAssociate Applications Developer - Technology Development Program
May. 2017 - Jan. 2019211 S Akard St.• Fueled improvements in project speed, cost-efficiency, and overall quality in partnership with cross-functional teams, demonstrating a unique blend of skills as a Software Developer and Business Analyst. • Performed essential functions within the Organizational Change Management Team, designing plans to scale the Rewire Program within the Dispatch Optimization Center, thus recruiting 15 employees, pivotal in executing strategic deliverables. • Nurtured a collaborative environment and achieved unified project goals by facilitating cooperation among the Dispatch Optimization Center, Field Operations, AT&T University, and the Chief Data Office. • Designed open-sourced data reports with enhanced user interfaces, providing drill-down capabilities for data-driven decision-making, thus improving data accessibility for Technology Operations Leadership.
Software Developer Intern
Ethos GroupSoftware Developer Intern
May. 2016 - May. 2017Irving, Texas
Software Developer
NexTech Solutions LLCSoftware Developer
Jan. 2016 - Jun. 2016Dallas/Fort Worth Area
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