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Work Background
PulseOneBusiness Development Manager
Feb. 2023 - Feb. 2025Ventura, California, United States- Collaborated with leadership to design and launch a comprehensive MSP program for a key partner.
- Creation of flexible pricing models (monthly and annual). - Worked with the services team to develop implementation offerings. - Led business development efforts for our MSP partner channel, becoming the go-to sales representative for introducing, explaining, and positioning cybersecurity SaaS solutions across diverse industries.
- Built and maintained strong relationships with prospects by providing timely communication, technical insight, and consistent follow-up throughout the sales process.
- Conducted 7+ virtual sales meetings daily via Microsoft Teams, guiding prospects through discovery, demos, pricing discussions, and implementation planning.
- Proactively identified upsell and cross-sell opportunities, recommending tailored cybersecurity solutions to strengthen their IT security environment.
- Nurtured and supported relationships with existing MSP customers.
- Drove deal closures through strategic follow-ups, CRM automation, and prompt response to customer questions and objections.
- Analyzed internal workflows and process inefficiencies, providing practical suggestions that improved BDR operations. - Learned how to use Connectwise (RMM) tool, including adding new companies and products, creating quotes, working within the ticketing system, procurement and running reports. - Coordinated meetings via Microsoft Teams with clients and internal departments.
- Crafted emails and called clients regarding changes to Microsoft, Adobe and Network security licenses.
- Utilized tools through TD Synnex (our technology distributor) to adjust “seats” for AvePoint, Adobe or Microsoft licenses.
- Collaborated with project manager to create client specific onboarding and off-boarding documents.
VacasaOwner Relations Manager
Mar. 2022 - Nov. 2022South Lake Tahoe, California, United States- Served as the primary point of contact for 200+ homeowners in the South Lake Tahoe region
- Built strong, trust-based relationships with homeowners by actively listening to their needs, maintaining consistent and transparent communication, responding promptly to inquiries, and providing friendly, solution-oriented support.
- Inspected all homes prior to owner arrivals making any last minute adjustments to ensure the home was perfect.
- Communicated any damages, guest feedback, or required repairs related to homeowners.
VacasaOwner Liaison
Nov. 2021 - Mar. 2022
Edgewood Tahoe ResortHuman Resources Generalist
Mar. 2021 - Oct. 2021South Lake Tahoe, California, United States- Owned the recruitment, interviewing and onboarding processes for this Forbes rated, Four-star Resort.
- Successfully hired 300+ team members for the busy summer season in a four-month period. - Reviewed, screened and scheduled interviews for all non-exempt positions across the resort, including creating and sending job offers.
- Consistently updated applicant tracking system (Ascentis/UKG) of 100+ open positions.
- Managed the company Onboarding program.
- Implemented and Coordinated new hire first day orientation.
- Communicated with all department managers, including senior team, uniform, and banquets to ensure a successful execution for team members’ first day.
- Maintained and updated the applicant tracking system (ATS) for 100+ open roles.
- Organized and executed a J-1 (student visa) hiring event, filling 9 positions and hiring 14 J-1 students.
Edgewood Tahoe ResortUniform Room Coordinator
Oct. 2020 - Mar. 2021Stateline, Nevada, United States
Clearly Tahoe LLCKayak Tour Guide
Jun. 2020 - Oct. 2020Cave Rock State Park, Nevada
San Juan Unified School DistrictTeacher
Dec. 2018 - Oct. 2020
Nor Cal BeverageHRIS & Benefits Admin
Sep. 2015 - Sep. 2016- Responsible for the HRIS administration, and maintenance of HRIS system tables. - Processed all status change notices and all new hires in HRIS (ADP)
- Conducted benefits orientations for new hires.
- Collected and assisted employees with benefit paperwork and processed benefit enrollments, changes, terms and medical support notices within HRIS. - Handled benefit inquires and complaints to ensure quick and courteous resolutions. - Reconciled benefit statements and worked with carriers to correct discrepancies. - Tracked and calculated missed benefit contributions, communicated make-up amounts to employees and payroll department
- Prepared and initiated payment for all monthly benefit invoices. - Maintained employee personnel files
- Sent out monthly performance evaluations reminders to managers
PRO Unlimited at Apple, Inc.Recruiting Coordinator
Mar. 2015 - Sep. 2015Elk Grove, SacramentoResponsible for the administration of employment processes. Contributes to the success of the Recruiting team by providing high level of customer service. - Managing and tracking candidates through their journey to hire, including scheduling interviews, arranging travel, background checks, new hire paperwork and on-boarding
- Assisting with organizing hiring events when needed
- Provide exceptional candidate experience from start to finish
- Support multiple recruiters and various hiring managers
- Maintain reporting and tracking tools
InogenHuman Resources Coordinator
Aug. 2010 - Apr. 2014Goleta, CA• Development of company wide hiring and new hire orientation process • Facilitated job requisition approval procedure and follow through with recruitment of all open positions. - Managed job postings - Screened applications and routed qualified candidates to hiring managers - Scheduled interviews and made travel arrangements as needed - Conducted background and reference checks - Communicated and prepared offers of employment
• Administration of employee Benefits - Processed enrollments and Qualifying events - Monthly Invoice reconciliation for four different insurance carriers - Liaison between employee and broker for insurance issues and questions
• Organized Company Holiday Party and Summer picnic
• Oversaw Inogen’s New Hire Orientation program - Arranged meetings with facilitators, invited attendees, ensured training records were received, tracked participant progress, reported completion metrics to CFO
• Generated reports for managers and Executive team using ADP’s HRIS system
• Created Corporate Wellness program; including development and rollout of Walking Program
• Managed sensitive and confidential information appropriately
• Researched and implementation of Applicant Tracking System for Affirmative Action plan requirements
• Handled all workers compensation claims
Commission JunctionAdvertiser Account Representative
Nov. 2008 - Aug. 2010Customer focused position - Delivered contracted account services by answering questions, solving problems, and performing advanced tasks for Commission Junction clients. - Exercised business discretion and independent judgment regarding business operations and Commission Junction's customers. - Maintained advertiser creative, including but not limited to banners, logos, text links, content links, smart links, and product catalogs - Managed client relationships by answering inbound calls and e-mail incidents, and independently researching and resolving all issues efficiently, with a focus on customer satisfaction - Reviewed complex technical issues and determines appropriate action or escalation - Recruiting and development of publishers for managed advertiser programs - Reviewed advertiser transactions, including but not limited to accepting, extending, or correcting transactions, identifying fraudulent activity - Performed traffic, transaction, and cost analysis, report financial results regularly to the client to demonstrate value of the program
Commission Junction Affiliate marketingHuman Resources Recruiting Assistant
Mar. 2008 - Dec. 2008Santa Barbara, California AreaProvided general assistance to the HR Recruiters and HR Manager. - Was the point-of-contact for all candidates - Managed and maintained online job postings - Coordinated candidate interviews, travel arrangements and candidate reimbursements - Generated candidate offer letters
- Initiated candidate background and reference checks
- Coordinated new hire orientation and prepared new hire paperwork
- Identified and implemented work/life balance programs
- Coordinated employee events
- Responsible for managing petty cash box
- Provided backup coverage to the Receptionist and HR Administrator as needed
REIAssistant Store Manager
Sep. 2007 - Mar. 2008San Jose, CADirected activities of the Footwear, Customer Service/Cashier area for this $21 million annual revenue store. - Maximize resources to improve department efficiency - Created and institute a store hiring plan - Managed inventory, control expenses, and co-lead payroll management - Delegated tasks and follow up with Supervisor - Resolved customer and employee conflicts as necessary - Write and administered Employee Reviews - Developed a new training system, resulting in consistency with developing new hires - Hired, trained, and developed top performers and increased productivity through offering buy-in and ownership to the team; created specific action plans for areas needing improvement; consistently meet and exceed all key performance metrics - Backup for Store Manager
REISupervisor - Operations Department
Sep. 2005 - Mar. 2006Schedule up to 50+ staff, wrote and administered reviews. - Review appropriate behaviors and store policies with employees to ensure consistency with REI's 100% satisfaction guarantee. - Create storewide membership plan for 2006 which included ways to reach all store employees weekly updates to management team on store membership metrics, and employee recognition for membership accomplishments. Result: Store exceeded previous year's membership sales by approximately 1,000 memberships. - Hire and train 10 new employees. - Oversee Shipping & Receiving Department, ensure product, vendor, and outlet returns are processed in a timely manner - Work with department to keep a clean and organized warehouse - Resolve all store facilities issues
REISupervisor - Hard Goods
May. 2005 - Sep. 2006San Jose, CAScheduled staff and managed payroll budget for department of 40+ employees. - Provided coaching and recognition for employees. - Facilitated annual department meeting and lead supervisor meetings. - Developed a new training system, resulting in consistency with development of new hires - Worked with REI's visual merchandiser to drive sales - Created peer recognition programs - Brought in key vendors for spring and winter clinics; vendor product training for staff - Met or exceed all key performance metrics - Achieved distinction of being the best performing department in 2005 in decreasing inventory shrinkage
REICustomer Service Specialist
Apr. 2003 - May. 2005San Carlos, CAProcessed special orders and returns. Resolved customer issues, place mail orders, followed-up on outstanding customer orders.
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