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Work Background
TsymmetryProject Specialist
Sep. 2019Miami, Florida, United StatesSupported U.S. Department of State (DOS) IT deployments in a high-compliance environment with strict quality assurance standards.
Ensure service levels met contractual obligations while streamlining deployment processes. • Developed and enforced quality control methodologies, improving compliance with QA standards by 25%.
• Redesigned Standard Operating Procedures (SOPs), reducing deployment errors by 30%.
• Led coordination for 300+ installations, optimizing scheduling and resource allocation.
• Achieved 100% on-time deployment for critical IT infrastructure upgrades.
MicroTechSystem Engineer
Apr. 2019 - Sep. 2019Managed Windows Active Directory for a multi-enclave environment requiring strict security controls.: Ensure seamless account management, patch compliance, and system performance. • Automated OU assignments & account creation via PowerShell, reducing manual work by 50%.
• Developed and implemented Group Policy Objects (GPOs), enhancing security compliance by 35%.
• Led patch management for 150+ servers, achieving 98% uptime.
• Enhanced Active Directory efficiency and mitigate vulnerabilities for 2,000+ users.
FullvisibilityNetwork System Support Specialist
Nov. 2016 - Apr. 2019Quantico, VirginiaProvided IT support for FBI/DOJ with critical data collection systems.
Optimize network performance and train end-users on classified software. • Resolved 200+ Active Directory issues, reducing downtime by 45%.
• Trained 500+ FBI/DEA personnel on data collection tools, improving adoption rates.
• Developed SharePoint knowledge base, cutting internal queries by 60%.
• Enhanced system reliability and user proficiency for national security operations.
• Developed a SharePoint knowledge base, reducing internal queries by 60%.
• Improved system reliability and user proficiency, supporting national security operations.
NextPoint Group LLCProject Coordinator/ Network Analyst
Jul. 2016 - Nov. 2016PentagonCoordinate the deployment of Windows 10 hardware and software to user base which consists of 45,000+ units Monitor and review proof of concept for Virtual Terminal Distribution deployment for the Dept. of Army HQ Enterprise Network Maintain, update and modify Standard Operating Procedure (SOP) documentation to reflect ongoing changes to deployment process Develop guidelines for issue resolution and escalation during post deployment phase of project Responsible for the coordination of surveying user community, scheduling installation and detail planning of deployment initiatives Provided reports and presentation to chiefs and other directors detailing project progress Collect and include contributions of the Team Responsible to take input from the project engineers and technicians to develop and maintain the detailed schedule Propose alternative solutions to identified gaps and obstacles in current project initiation and reporting processes Assist in the creation and distribution of various project documents for high level and technical review Monitor and manage project progress and direct deployment team coverage to assist users during the complete life-cycle of project deployment
DISAQA Analyst
Jan. 2011 - Mar. 2016Ft. Meade (NCR)Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization for DISA Ensure Service levels are achieved based on contractual terms and that Service Desk activities achieve desired business outcomes by performing daily quality assurance activities Provide end user support, performing password resets and general help desk functions Review router and circuit volumes from day to day to monitor the network and recognize anomalies for possible cyber security threats Complete data mapping procedures weekly for unclassified and classified networks Gather router configuration & routing information files from various government and military global theaters Sanitize and prepare files in accordance to DISA requirements Validate and process data using proprietary software tools that interface with multiple database platforms Monitor MS SQL 2008 database, software and web interfaces to ensure availability and accuracy Update and maintain knowledge base articles via Wiki and Share Point Organize, track and categorize documents to update point of contacts on changes or processes that reflect network activity Documenting internal network information using inventory, network topology maps and routing information utilizing MS Visio process mapping software Utilize checklist to modify and validate accuracy of living document Maintain and update weekly and monthly Quality Assurance records and reports Perform daily and weekly checks of the Internet Protocol mapping tool to verify integrity of data as well as identify any loss or anomalies to network engineers Validate IP traffic flow and router communications, and monitor ongoing network connectivity for any degradation of service
Association of Performing Arts PresentersDirector of IT
Nov. 2007 - Dec. 2010Washington D.C. Metro AreaMade recommendations in developing action plans to minimize service disruption through network diversity, network hardening and maintenance Developed business continuity plans, solution optimization plans and network optimization plans
Maintained and supported computer and PBX network for 20+ users Reduced IT operating expenses by 10% with introduction of Voice over IP technology, saving over $15K annually Provided technical support for Software as a Service existing non-profit membership database Managed vendor relations with outsourced technical applications to meet the goals of the organization
Responsible for coordinating training with staff members and associates on Database entry, reporting and auditing Participated in strategic planning process with client to ensure budgetary and resource availability
Provided reports and presentation to chiefs and other directors detailing IT initiatives Responsible for creation and management of IT budget to meet the associations IT needs
Recovered $11K in licensing fees for non-profit pricing
Dulles MicroSoftware and Application Analyst
Sep. 2004 - Nov. 2007Washington D.C. Metro AreaServed as first tier software analyst for U.S. Air force Directorate of Personnel Provided product knowledge and application implementation Trained U.S. Air force staff and civilian members on Pay for Performance software applications Prepared training documentation for high level members in the Senior Executive Services Core Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems Provided assistance and advice to business users in the effective use of applications and information technology Participate in weekly meetings with the IT network team to discuss progress and issues to be resolved, and report progress on a weekly basis to the CIO Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements Investigate and resolve application functionality related issues and provide first level support and troubleshooting of our Pay for Performance software system
MCIProject Manager
Jan. 2001 - Jan. 2003
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