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Work Background
Arizona Multihousing AssociationVice President Operations
Aug. 2020Phoenix, Arizona, United StatesOversee daily operations for team of 10
Develop annual operation budget
Oversees implementation of new technology and software
Oversee and manage Communications & Marketing Manager including brand continuity, communications, and marketing initiatives for association
Provide feedback and direction on all member programs and association initiatives including the development of new member programs
Manage all staff development, HR policies and procedures, onboarding process, and annual salary and bonus structure review
Collaborate with third party bookkeeper and reviews monthly financials
Collaborate with third party HR consultant on payroll and 401k
Collaborate with third party CPA for annual tax returns and audit
Manage professional liability insurance renewals
Review and manage all contracts
Coordinate and manage commercial office move in 2022
Arizona Multihousing AssociationManager of Membership and Business Development
Feb. 2019 - Aug. 2020Exceeded sponsorship, advertising, and dues budget by $100k in 2019
Increased membership unit count by 20k units from February 2019 to August 2020
Grew FaceBook following organically by 1,000 followers in 2019
Initiated paperless process for events and education in 2020
Oversaw website content conversion to new AMS
Staff liaison to Membership and Industry Partner Council Committees
State Bar of ArizonaProfessional Development Coordinator
Oct. 2013 - Jan. 2019Created and coordinated 40 continuing legal educations (CLE) seminars per year
Managed budgets in Excel for 40 CLE seminars per year
Exceeded net budgeted goal by $43,000 in 2014
Negotiated and coordinated with offsite venues for 7 CLE seminars per year
Collaborated with volunteer speakers to create quality education experiences
Finalized presentation power points
Prepared seminar manuals in Adobe Standard Collaborated with marketing coordinator on marketing plan for each seminar Operated electronic equipment for webcast programs
Developed mobile application through Guidebook for offsite programs
Implemented Poll Everywhere technology during programs to maximize audience participation
Member of the employee Wellness Committee
Employee of the quarter, Q3 2015
State Bar of ArizonaMember Services Administrator
Jun. 2012 - Oct. 2013Assisted Chief of Member Services Division with various projects for organization
Scheduled and prepared monthly internal division meetings
Coordinator for Mentor Program
Staff liaison to Mentor Committee and In-House Counsel Committee
Assisted Diversity Department with coordination of Board Leadership Institute, Minority Bar Convention and school education programs
Created monthly newsletter for local law schools
Coordinated and scheduled monthly lunch ‘n learn for members
Assisted Sections Department with monthly CLE programs
Assisted CLE Department with seminars
Cross-trained for receptionist position and provided back up when needed
Responsible for organization’s official LinkedIn Group
Clark & Walker, P.C.Paralegal and Client Services Manager
Jul. 2007 - Jun. 2012Managed client website and firm database overhaul
Created Industry Trade Show booths
Organized offsite private client appreciation events Scheduled and taught training seminars for clients on basic procedural and legal issues
Participated in Arizona Multihousing Association Trade Show, Tribute Awards, Education, Networking and Membership Committees
Opened and organized Civil, Fair Housing and resident dispute files
Drafted Civil motions and subpoenas for Justice and Superior Court
Coordinated firm schedule and maintained calendar for four attorneys
Managed, trained and assisted eight employees in daily operations
Tracked firm productivity and employee productivity on a daily basis
Prepared client invoices on all civil matters in QuickBooks Implemented firm policy on annual reviews, bonus structure, employee uniform policy and PTO policy
Clark & Walker, P.C.Forcible Detainer Specialist
Feb. 2006 - Jul. 2007Phoenix, ArizonaPrepared 2000+ Summons and Complaints per month for Justice/Superior Court in Maricopa, Pima, Pinal, Cochise, Yavapai and Navajo Counties
Drafted and processed correspondence, simple motions; scheduled and calendared court dates
Assisted 3200 clients with procedural questions; attended industry shows
Answered multiple phone lines and organized incoming faxes
Sentinel Real EstateAssistant Manager
Feb. 2005 - Mar. 2006Sonoma Ridge ApartmentsResponsible for accounts receivable and managing leasing consultants Received/posted/deposited all rental income; maintained and balanced resident ledgers Prepared renewal and non-compliance letters; managed collection and legal proceedings
Trained leasing consultants
Scheduled maintenance appointments with third party vendors
Solved problems for residents
Sentinel Real EstateLeasing Consultant
Jun. 2004 - Feb. 2005Phoenix, Tempe, Peoria, ArizonaGreeted and toured prospective renters; handled office phones and appointments
Rented 75% of homes at Desert Palm Villas, Indian Wells, The Cortina, Sonoma Ridge Apts.
Performed 100% of confidential credit/criminal background checks; verified personal income
Drafted lease documentation for resident execution; maintained and updated resident files
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