BIS Digital, Inc.Director of Technical Services
Jan. 2005 - Mar. 2020Miami/Fort Lauderdale AreaAs the Director of Technical Services, I am responsible for overseeing business growth through the expansion of our product portfolio. This includes creating and managing solutions for the purpose of audio reinforcement, video presentation, video conferencing and records capture. Key responsibilities include: • Overseeing solutions life-cycle from concept/definition to go-to market through EOL.
• Translate client and market requirements into solutions definitions by using input from clients as well as accounting for market trends.
• Ensure sales, marketing and support staff are trained.
• Act as technical resource for pre-sale and post-sale teams.
• Set pricing to ensure competitiveness and profitability.
• Research target market trends and emerging technologies.
• Research competitor offerings to perform feature analysis. Oversee all technical phases of the sales process including A/V system designs, demonstrations, product selection and end user training. Responsible for final approval of all sales quotes, overseeing all new customer projects, training and maintenance contracts, cost benefit analysis and new product development. Establish and direct the strategic long-term goals, policies and procedures for the information technology department. Including determining long-term systems needs and hardware acquisitions to accomplish the organization's business objectives.