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Work Background
WPPTransformation Lead
Mar. 2024 - Aug. 2024London, England, United KingdomIn this role, I led the design and implementation of quality assurance measures across a global portfolio of programs and projects, driving continuous improvement through a structured quarterly Quality Assurance review process. I presented the foundational strategy for the global CoE tooling solution to C-suite executives and divisional leaders, aligning stakeholders and securing executive sponsorship. Additionally, I mentored CoE Chapter Leadership and direct reports, enhancing overall team performance.
Key accomplishments:
• Optimised portfolio management effectiveness and ensured alignment with governance by spearheading the creation and strategic rollout of a global transformation delivery framework.
• Improved performance tracking and competency evaluation by developing and launching an internal team Capability Assessment and Review Application.
• High Performance Team Mentorship
NTT DATA UK&ISenior Director
Apr. 2023 - Mar. 2024London, England, United KingdomDuring this period, I provided strategic business and technical insights to help shape new service offerings for the General Insurance business unit, enhancing market relevance and customer value. I mentored a diverse team of over 25 members, fostering growth and technical transformation. Additionally, I guided Strategic Clients in transitioning from Waterfall to Agile methodologies and led ‘Understanding Agile’ Roadshows, aligning executive and business teams on Agile principles to ensure a unified vision for transformation.
Key accomplishments:
• Managed an annual revenue budget exceeding £3M, successfully leading the stabilisation and seamless integration of a Strategic General Insurance Client – Tesco Bank Insurance, into broader operational services.
• Projected over £20M in annual savings on insurance claims by developing AI-enabled solutions focused on Customer Duty (CDD), Insurance Financial Fraud, Anti-Money Laundering (AML), and Claim Process Review.
• Generated £1.5M+ in upselling opportunities within the first year by addressing client needs and closing service gaps.
NTT DATA UK&IDirector
Apr. 2022 - Mar. 2023London, England, United Kingdom
BPDigital Delivery Programme Manager
Jun. 2019 - Apr. 2022Sunbury, UKI led the strategic planning and global execution of two Tier 1 projects: the Zscaler Zero Trust Security Model and the divestment of BP's China operations. I ensured seamless business continuity with no loss of business days, providing strategic direction on network security improvements and aligning global operations with transformation objectives whilst optimising service delivery and operational efficiency.
Key Accomplishments:
• Directed the global migration to the cloud-based Zscaler platform, achieving the seamless deployment and execution of the Zero Trust Security Model for 80,000 users during the critical COVID-response period, completing the project within 25% of the original timeline.
• Delivered network security solutions and supported BP's Global Network Transformation Program across 400+ sites, overseeing a globally distributed DevOps squad of five team members.
M&G PrudentialTransformation Consultant & Programme Lead
Apr. 2018 - May. 2019London, United KingdomI was engaged by the CTO to lead the technical vision for the merger between M&G Investments and Prudential PLC. I established a programme governance structure by creating a dedicated PMO team to ensure efficient delivery and oversight of merger initiatives. I also negotiated and formalised a new services contract with Tata Consultancy Services, strengthening vendor collaboration and achieving better alignment on service delivery objectives.
Key Accomplishments:
• Delivered critical outcomes to resolve access, integration, and operational challenges within a three-month timeline by securing senior management buy-in and obtaining funding approval for a £14.8M project portfolio.
• Designed the Merger Enablement Programme to address business challenges, enabling seamless user access across 16 active directories, standardising 15K enterprise applications, and improving mobility for 8K employees.
The Prince's TrustDigital Programme Manager
May. 2016 - Mar. 2018London, United Kingdom or EuropeIn this role, I led the largest Digital Business Transformation Programme (Project Insight) in the 40-year history of this prominent charity. I oversaw the integration of business systems and technical delivery, ensuring compliance with corporate governance standards, successfully negotiating third-party contracts, and creating detailed technology delivery plans. I managed co-ordination across five key program partners: Oracle (SaaS Cloud Services), Deloitte (Data Migration Services), BCL (CRM Configuration Services), Monad Solutions, and Infomentum (Agile Software Delivery Services), resulting in successful programme outcomes.
Key achievements:
• Streamlined business processes and implemented advanced CRM system configurations using Oracle Service Cloud, Oracle Policy Automation, and Oracle WebCentre Sites technologies.
• Earned an industry award for the most innovative UK Oracle Service Cloud implementation in 2016/17.
• Supported the charity's mission to assist an additional 1 million young people over the next decade by facilitating the adoption of a new Target Operating Model (TOM).
Planned Career BreakPlanned Career Break
Nov. 2015 - Apr. 2016London, United KingdomTime taken to recuperate and up skill my capabilities.
Virtual ClarityProgramme Manager
Sep. 2015 - Nov. 2015London, United KingdomVirtual Clarity - We make IT-as-a-Service happen; getting our clients to ITaaS simply is all we do. We align IT capabilities with the needs and speed of business. We are delivering for some of the biggest and best global enterprises. Basil was instrumental in supporting the Cloud Service migration consultation and strategic planning requirements for PNC Bank, Pittsburgh USA - This involved the WBS creation, initial resource planning and resultant TOM required to advise the client on what it would take to successfully migrate their approximately 2300 applications, from their data centres to the cloud.
NTT DATA UKSenior Digital Project Manager
Apr. 2015 - Aug. 2015Aspen Insurance, 30 Fenchurch Street, London EC3MIn this role, I worked with the client, Aspen Insurance, to stabilise a failing portfolio of projects supporting Solvency II Pillar 3 compliance, ensuring the successful YE-2014 and Q3-2015 Syndicate and PRA submissions. I led Agile development teams to build Enhanced Schedules 2-9 Data Repositories, aligning with business requirements and supporting Q3 Solvency II Pillar 3 reporting. I also oversaw the Systems Integrator in mapping schedules data feeds to the Tagetik application to ensure compliance with reporting requirements.
Key accomplishments:
• Gained stakeholder confidence and ensured alignment with compliance objectives by representing project progress and outcomes in program-level sessions.
• Ensured the accurate creation and validation of Enhanced Schedules for regulatory reporting by serving as the primary liaison with the Technical Accounting Business interface.
BPDigital Programme Manager
Nov. 2013 - Mar. 2015Bedfont Lakes, Feltham, MiddlesexThroughout this tenure, I led the strategy, team formation, and execution of all programme and project requirements for the End of Service Life Storage and Backup Programme within BP's GOI Investment Programme Division. I delivered strategic solutions to address critical infrastructure challenges, ensuring business continuity and modernisation across BP's global operations.
Key Achievements:
• Ensured the seamless delivery of program objectives within strict timelines by expertly managing complex dependencies and aligning resources across 10 interconnected projects.
• Directed a matrix-managed team of 45 onshore and offshore professionals, successfully completing over 18 years of planned man-effort.
Crichlow Consultancy LtdDirector
Jan. 2010High Wycombe, England, United Kingdom
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