The Prince's TrustDigital Programme Manager
May. 2016 - Mar. 2018London, United Kingdom or EuropeIn this role, I led the largest Digital Business Transformation Programme (Project Insight) in the 40-year history of this prominent charity. I oversaw the integration of business systems and technical delivery, ensuring compliance with corporate governance standards, successfully negotiating third-party contracts, and creating detailed technology delivery plans. I managed co-ordination across five key program partners: Oracle (SaaS Cloud Services), Deloitte (Data Migration Services), BCL (CRM Configuration Services), Monad Solutions, and Infomentum (Agile Software Delivery Services), resulting in successful programme outcomes.
Key achievements:
• Streamlined business processes and implemented advanced CRM system configurations using Oracle Service Cloud, Oracle Policy Automation, and Oracle WebCentre Sites technologies.
• Earned an industry award for the most innovative UK Oracle Service Cloud implementation in 2016/17.
• Supported the charity's mission to assist an additional 1 million young people over the next decade by facilitating the adoption of a new Target Operating Model (TOM).