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Profesional independienteCommunications Support, Faculty of Veterinary Sciences, Universidad Austral de Chile (UACh)
Jun. 2024Valdivia, Región de Los Ríos, ChileCommunications Support, Faculty of Veterinary Sciences, Universidad Austral de Chile (UACh)
JMContador.clCommunications and Marketing
Apr. 2024Puerto Montt, Los Lagos, ChileMedia Strategy Development: Developed and implemented comprehensive media strategies to enhance brand visibility and align with business objectives.
Content Creation and Management: Created and curated engaging content for various platforms, including blogs, newsletters, and social media, to strengthen the company’s online presence.
Crisis Communication: Managed crisis communication efforts, preparing and executing response plans to mitigate negative publicity and maintain the company's reputation.
Campaign Analysis: Analyzed the performance of marketing campaigns using analytics tools, adjusting strategies to improve ROI and reach.
Team Leadership: Led a team of marketing professionals, providing guidance, training, and performance feedback to ensure alignment with strategic goals.
Universidad Austral de ChileHead of the Community Engagement Commission, Faculty of Veterinary Sciences
Aug. 2020 - May. 2024Valdivia, Los Ríos, ChileLeadership and Management: Directed the planning, coordination, and execution of activities, tools, and policies designed to foster community engagement in alignment with the university's strategic objectives.
Bidirectional Knowledge Exchange: Facilitated continuous and meaningful exchanges of knowledge and resources between the faculty and key local, national, and international communities, as well as with other higher education institutions.
Stakeholder Relations: Identified, established, and maintained ongoing communication and collaboration with a diverse range of external stakeholders from social, public, and private sectors, ensuring their active involvement in community engagement initiatives.
Policy Implementation: Oversaw the development and implementation of community engagement mechanisms and policies, promoting inclusive and sustainable development across various sectors and regions.
Impactful Contribution: Played a crucial role in advancing the comprehensive, equitable, and sustainable development of individuals, institutions, and regions throughout Chile, reinforcing the university’s commitment to social responsibility and community impact.
Universidad Austral de ChileHead of the Career Outreach Office & Support for Community Engagement Faculty of Veterinary Sciences
Nov. 2019 - May. 2024Valdivia, Región de Los Ríos, ChileStudent Recruitment Initiatives: Designed and executed targeted marketing campaigns and organized events aimed at attracting potential students, significantly contributing to the faculty’s enrollment growth.
Event Coordination: Led the planning and execution of various high-profile events, including official visits, conferences, and student activities, ensuring seamless coordination and a positive experience for all attendees.
Media and Communication Strategy: Developed and managed the faculty’s media communications strategy, enhancing the visibility and reputation of the institution through traditional and digital media channels.
Confidential Document Management: Maintained strict confidentiality and organization of sensitive documents, ensuring compliance with institutional policies and legal requirements.
Stakeholder Engagement: Acted as the primary communication link between the faculty and key internal and external stakeholders, including academic authorities, industry partners, and the community, fostering strong relationships and effective collaboration.
Brand Management: Guided the development and maintenance of the faculty's brand, ensuring consistency in messaging and alignment with the university’s overall image and values.
Global Alliance for Animals and People Médico Veterinara
Jul. 2018 - Jul. 2019Provincia de Valdivia, ChileMedical Examinations and Diagnosis: Conducted thorough medical examinations, diagnosed illnesses, and developed treatment plans tailored to individual patient needs.
Client Education: Educated clients on preventative care, diet, and exercise, promoting long-term health and well-being for their pets.
Record Keeping: Maintained detailed medical records, ensuring accuracy and compliance with legal and ethical standards.
Staff Training: Provided training and mentorship to veterinary assistants and new staff, enhancing the overall efficiency and knowledge of the clinic team.
Medical Record Management: Ensured accurate and up-to-date patient records, including treatment histories, vaccinations, and surgical procedures, complying with legal and ethical guidelines.
Inventory Management: Monitored and managed clinic inventory, including medications, medical supplies, and equipment, to ensure availability and control costs.
Scheduling and Coordination: Coordinated and managed the scheduling of appointments, surgeries, and follow-up visits to optimize clinic operations and minimize wait times for clients.
Performed administrative duties, including purchasing supplies, budget management, and sales and expense reports.
Compliance and Licensing: Ensured the clinic's compliance with local and national regulations, including managing licensing requirements for veterinary practices and controlled substances.
Client Billing and Invoicing: Handled client billing, prepared invoices, and ensured the timely collection of payments to maintain the clinic's financial health.
Universidad Austral de ChileProject Management Coordinator
May. 2018 - Jun. 2018Provincia de Valdivia, ChileSample Collection Coordination: Led the coordination of sample collection for project management related to the development of new academic programs, ensuring accuracy and timely completion of tasks.
Stakeholder Communication: Maintained clear and effective communication with internal and external stakeholders, facilitating collaboration and ensuring project milestones were met.
Project Support: Provided logistical and administrative support for the project, contributing to the successful implementation of new academic initiatives.
COVEPA Técnico director de proyecto
Feb. 2018 - Jun. 2018Provincia de Valdivia, ChileCustomer Service Management: Provided exceptional customer service, assisting clients with inquiries and ensuring their needs were met promptly and professionally.
Sales and Inventory Management: Oversaw the sale of veterinary supplies and medications, including managing inventory, monitoring expiration dates, and ensuring proper storage conditions, particularly drug temperature control.
Minor Clinical Care: Delivered minor clinical care to animals, ensuring their safety and well-being during routine check-ups and minor procedures.
Premises Maintenance: Maintained the cleanliness and organization of the premises, contributing to a safe and efficient working environment.
Report Preparation: Prepared detailed reports on inventory status, sales, and clinical activities, which were submitted to relevant authorities for compliance and oversight.
Public Relations and Communication: Engaged with customers and stakeholders to build strong relationships and foster trust in the services provided by COVEPA.
Medicina veterinaria a domicilio AmancayMédico Veterinaria
Apr. 2015 - Jul. 2019ValdiviaIn-Home Veterinary Care: Provided comprehensive veterinary services during home visits, including medical examinations, diagnosis, treatment, and follow-up care, ensuring convenience and personalized attention for patients and their guardians.
Client Communication: Effectively communicated treatment plans, prognoses, and provided necessary emotional support, fostering strong relationships with clients and ensuring their understanding and compliance with care instructions.
Product Sales and Recommendations: Promoted and facilitated the sale of veterinary products and services, offering tailored recommendations to enhance patient care and client satisfaction.
Social Media Management: Managed social media platforms to promote services, engage with clients, and disseminate educational content related to pet health and wellness.
Administrative and Financial Management: Oversaw all aspects of business administration, including inventory management, procurement of supplies, budget planning, and the preparation of sales and expense reports, ensuring the sustainability and growth of the practice.
Stakeholder Communication: Maintained effective communication with both internal and external stakeholders, including suppliers, clients, and industry partners, to support the operations and reputation of the practice.
Product Development: Designed, manufactured, and sold specialized veterinary management supplies, contributing to the innovation and expansion of product offerings in the veterinary field.
Clínica Veterinaria KuyenMédico Veterinario
Mar. 2015 - Jul. 2018LoncocheVeterinarian Replacement: Performed as a replacement veterinarian, managing reception duties, conducting consultations, and assisting in surgical procedures to ensure the clinic's smooth operation during the temporary assignment.
Patient and Guardian Care: Delivered comprehensive care to patients and provided clear communication of treatments and prognoses to guardians, while also offering necessary emotional support to enhance the client experience.
Surgical Assistance: Assisted the lead veterinarian during surgeries, ensuring all procedures were conducted efficiently and with the highest standards of care.
Sales Support: Promoted and facilitated the sale of related veterinary products and services, contributing to the clinic's overall financial health and client satisfaction.
Client Relations: Maintained a welcoming and professional environment at the clinic's reception, addressing client inquiries and scheduling appointments to ensure an optimal client experience.
Universidad Austral de ChileCareer Outreach Assistant
Mar. 2015 - Jul. 2018Provincia de Valdivia, ChileEvent Coordination: Organized and coordinated outreach activities for the Veterinary Medicine program, including fairs, talks, school visits, and tours, aimed at engaging the community and promoting the program.
Marketing and Community Engagement: Collaborated with the marketing team to design and implement strategies that enhanced community awareness and engagement with the Veterinary Medicine program.
Public Relations: Fostered relationships with local schools, community organizations, and potential students, serving as a key representative of the program at various outreach events.
Career Guidance: Provided career orientation and advice to prospective students, helping them understand the opportunities available in veterinary medicine and guiding them through the application process.
Práctica profesional de inspección veterinaria de alimentosStaff Veterinarian
Jan. 2015 - Feb. 2015Cecinas LlanquihueEnsure the proper handling of animals, including the humane slaughter of livestock.
Inspection of live cattle.
Sanitary inspection of carcasses, heads, and viscera on the slaughter line.
Final disposal of condemned materials in accordance with current regulations.
Supervision of staff compliance with sanitary regulations.
General administrative duties within these companies.
Clínica veterinaria petrohuéAlumno en práctica
Feb. 2014 - Jun. 2014Puerto Montt, Chilecomo asistente del médico veterinario (consulta, tratamientos, cirugía) y como técnico veterinario.
Universidad Austral de ChileTeaching Assistant: Veterinary Pathophysiology
Aug. 2012 - Dec. 2015Instituto Farmacología y Morfofisiología VeterinariaEducational Support: Assisted in teaching veterinary pathophysiology, providing students with guidance on course content and helping to clarify complex topics.
Environmental Education: Integrated environmental education into the curriculum, emphasizing the impact of veterinary practices on ecosystems and animal health.
Universidad Austral de ChileTeaching Assistant: Veterinary Pharmacology
Aug. 2012 - Nov. 2012Instituto Farmacología y Morfofisiología VeterinariaPharmacology Instruction Support: Supported the pharmacology course by helping to deliver lectures, preparing educational materials, and assisting students with understanding the pharmacokinetics and pharmacodynamics of veterinary drugs.
Universidad Austral de ChileTeaching Assistant: Veterinary Physiology
Mar. 2012 - Dec. 2015Instituto Farmacología y Morfofisiología VeterinariaCourse Assistance: Supported the teaching of veterinary physiology, aiding in the delivery of lectures, and assisting students with laboratory work and practical applications.
Student Mentorship: Acted as a mentor to students, helping them navigate the challenges of the course and encouraging their academic and professional growth.
Universidad Austral de ChileTeaching Assistant: Basic Veterinary Practice
Jan. 2011 - Jan. 2015Facultad de Ciencias VeterinariasField Training Coordination: Assisted in the coordination and execution of basic veterinary field training for students, ensuring that practical sessions were conducted efficiently and effectively.
Environmental and Practical Education: Provided hands-on training in veterinary management in various environmental settings, reinforcing students' practical skills and environmental awareness.
Universidad Austral de ChilePublic Relations Outreach Staff at Universidad Austral de Chile
Apr. 2010 - Dec. 2015Valdivia, Región de Los Ríos, ChilePublic Relations and Outreach: Guided and informed prospective students, alumni, and others interested in joining the Universidad Austral de Chile, addressing all their inquiries and providing comprehensive information about the university.
Event Representation: Represented the university at various public relations events, promoting the institution and its programs to a broad audience.
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