Capitec BankBranch Manager
Dec. 2008 - Feb. 2011• Drive branch operational and growth objectives in order to maximize profitability • Drive unique Capitec Bank client service experience • Drive performance and service culture in branch • Coach and energize team members • Plan and implement marketing plans • Coordinate arrears and sales processes • Pay date management
• Coordinate and monitor in-branch compliance (J2E, branch procedure audits, company procedures, etc.)
• Responsible 2IC (mentoring and buddying of new employees, ability to guide and motivate staff, and taking responsibility for the branch in the absence of the BM)
• Client service (servicing clients and driving a client service culture)
• Coordinate branch administrative processes