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Work Background
Service Credit UnionDigital Experience Manager
Oct. 2024Service Credit Union is a not-for-profit, member-owned financial cooperative with 50 branch locations in New Hampshire, Massachusetts, North Dakota and Germany. Our mission is to do what is right for our members to improve financial well-being, support the communities we serve and create value and enduring relationships. Develops and executes comprehensive internal and external communication plans, creating clear and engaging content to communicate complex topics and ensure alignment with business objectives. Leading a team of two, while playing a key role in enhancing the user experience and managing relationships with software vendors to ensure timely delivery of solutions that meet business needs.
Habitat for Humanity InternationalManager, U.S. Network Transformation Communications
Oct. 2022 - Oct. 2024Habitat for Humanity works in more than 70 countries — we have helped more than 59 million people improve their living conditions. Habitat works together with families, local communities, volunteers and partners from around the world so that more people are able to live in affordable and safe homes. Partnered with cross-functional teams, external stakeholders, and executives to lead orchestrating communications to international teams and over 1,000 affiliates during the most significant organizational transformation in Habitat’s history, leveraging robust and inclusive communication strategies to address key initiatives. Implemented a strategic plan to facilitate the prompt rollout of new financial model and programs, guiding senior leadership on effective messaging and streamlining intricate change management processes through optimizing digital experiences.
Bottomline TechnologiesProgram Administrator (Internal & External Communications)
Sep. 2020 - Sep. 2022Portsmouth, New Hampshire, United StatesBottomline helps businesses transform the way they pay and get paid. A global leader in business payments and cash management, Bottomline’s secure, comprehensive solutions modernize payments for businesses and financial institutions globally. Developed and executed strategic global internal and external communications programs using an omnichannel approach to contribute to client acquisition and revenue growth. Created engaging content to inform, connect, and engage end users across diverse business lines and client-facing groups. Leveraged skills in storytelling, content customization and analytics to enhance customer satisfaction and drive continuous improvement to successfully achieve organizational goals.
Lindt & Sprüngli (USA) Inc.Associate Project Manager
May. 2019 - Sep. 2020Stratham, NHLindt & Sprüngli is a global leader in premium chocolate. Lindt & Sprüngli USA headquarters serves as both a premium chocolate manufacturer and U.S. corporate office. Managed cross-functional project teams and up to 40 projects concurrently, ensuring timely execution of products from ideation to delivery. Fostered collaborative relationships between departments to achieve impactful results, maintained close alignment with executive leadership and analyzed key metrics to drive organizational performance improvements.
Lindt & Sprüngli (USA) Inc.Operations Specialist
Sep. 2017 - May. 2019Stratham, NHCreated internal communications strategy as part of the Internal Communications Taskforce. Managed content for the Monthly International Operations Newsletter, oversaw Operations Intranet site updates and developed communications on behalf of senior leaders. Drove project management for major capital improvements including budget management, vendor relations and installations. Drove cross-functional workflow improvements as Leader of Lean Office Team resulting in 2019 JIPM change management award for the organization. Highlights also include directing significant organizational events and facilitating a cost-saving vendor contract initiative across sister companies Ghirardelli and Russel Stover Candies.
Lindt & Sprüngli (USA) Inc.Operations Coordinator
Mar. 2014 - Sep. 2017Stratham, NH.Maintained Operations SharePoint pages and crafted monthly newsletters for international stakeholders. Effectively communicated project updates, risks, and decisions to diverse audiences, ensuring alignment across teams. Supported executive communications for the VP of Operations through presentations, messaging and comprehensive reporting. Built strategic relationships with vendors, suppliers, and contractors, and managed accounts receivable interactions. Internal communications support for various committees and stakeholders and led preparations for all international strategic reviews.
Self-employedContractor
Jan. 2014 - Feb. 2014Yerdle is a mobile app that enables users to buy, sell and exchange gently used goods with friends and neighbors with the goal of reducing waste. Created and implemented the initial launch of the 'yerdle Daily' email campaigns. Conducted research, organized and implemented community outreach to grow relationships with other social impact focused organizations.
A Little Easier RecoveryMarketing Manager and Grant Writer
Oct. 2012 - Feb. 2014North Andover, MA./ Boston, MA.A Little Easier Recovery is an organization that supports cancer patients by providing essential recovery garments, diagnosis navigation tools and digital products - making cancer recovery a little easier. A Little Easier Recovery is now part of the Cancer Support Community. The Cancer Support Community is the largest professionally led nonprofit network of cancer support worldwide and is dedicated to ensuring that all people impacted by cancer are empowered by knowledge, strengthened by action, and sustained by community. Supported the Founder and Director by drafting communications and presentations, securing grants for organizational growth, and managing content across various digital platforms. Directed marketing initiatives, engaged donors, and represented ALER at events and award ceremonies. Led successful participation in MassChallenge, securing substantial funding. Managed promotions and partnerships with major retailers, enhanced healthcare programs nationwide, and secured media placements on prominent platforms.
Sean Tracey AssociatesMarketing Intern
May. 2012 - Sep. 2012Portsmouth, New Hampshire• Assist agency with video production, editing, PR, research, communications, and social media.
Above the Line: A Twenty-Year Career Inside the Movie BusinessPublicist Intern
May. 2011 - Jul. 2011Boston, Massachusetts, United States• Assisted author Lenny Manzo with book launch Above the Line: A Twenty-Year Career Inside the Movie Business.
NBC Universal Sports Boston, "Bladework", 2:17 StudiosProduction Assistant
Jan. 2011 - Feb. 2011• Assisted videographer Michael Grosse as boom operator and assisted with capturing b-roll footage.
• Production Assistance for the 1st season of NBC Sports television show "Bladework." Operated 2nd Camera. • Shared roles as gaffer, slate operator, and interviewer. Assisted in set preparation, crowd control, and production team’s needs.
Calypso CommunicationsMarketing Intern
Nov. 2010 - Feb. 2011• Assisted marketing staff with PR, social media, brainstorming, design, videos and newsletters.
Seacoast Media GroupMarketing/Advertising Team Intern
May. 2010 - Aug. 2010• Established relationships with clients, reported advertising needs, drafted text and edited advertisements. • Sold advertisement space and surpassed summer financial quota.
• Generated over 5000 attendees for Planet Hugger Event through rigorous cold calling. • Created client, competitor and prospective client lists.
University of New HampshireGraphic Design Artist and Marketing Consultant
Sep. 2009 - May. 2010Graphic Design Department• Developed marketing strategies to target students including customized calendars. • Created designs and layouts for various projects including University calendars, posters, letterheads, business cards and direct mail with the use of Microsoft Word, Excel, Illustrator, InDesign, PowerPoint and Photoshop.
Keyword CompetitorCommunity Manager Internship
Sep. 2009 - Apr. 2010• Provided online marketing expertise for the company.
• Distributed press releases, encouraged bloggers to write about the SEO company and offered trials.
• Informed the target market through LinkedIn, Twitter, Facebook and Professional Blogging Sites.
• Collected marketing research and participated in weekly management meetings.
Association of Residents in Radiation OncologyCommunications Assistant
Jan. 2006 - Jan. 2011• Collect data for ARRO yearly directory and led internal communications on behalf of Founder.
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