Hyde Park JewelersDirector Of Information Technology
Jun. 2005 - May. 2018Oversaw all IT operations, reporting directly to Senior Leadership (CFO, CEO, COO), and led the transformation from legacy solutions to cutting-edge cloud-based services while supporting core business growth. Key Achievements: Cloud Migration: Managed the migration from premise-based office and Microsoft Exchange server administration to cloud-based 0365 implementation. Network Infrastructure: Planned and managed the transition from a multi-site TDM and point-to-point network to a modern MPLS and VOIP-based data and telephony infrastructure. Reporting Systems: Developed a reporting infrastructure using Crystal Reports and basic SQL, producing key business metrics and analysis. ERP System Management: Oversaw and supported the legacy ERP system, managing the ongoing conversion to a cloud-based ERP/CRM solution. IT Operations: Managed the LAN and desktop environment for the entire organization, including Exchange administration, firewall configuration, and MX records. Compliance Oversight: Handled PCI, SOX, and SSAE16 auditing and reporting, managing remediation as necessary. Security Management: Ensured both physical and logical security for our facilities.