Requests
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Work Background
New Mexico General Services DepartmentSenior Human Resources Generalist
Aug. 2024United StatesLed HR functions, boosted recruitment and evaluation processes Streamlined candidate selection, focused on top talent Utilized HR data for policy improvements, fostering data-driven HR management Coordinated recruitment, matched candidate skills with job requirements Crafted HR strategies, ignited impactful organizational change
State of New Mexico- Regulation and Licensing Senior Human Resources Specialist
Aug. 2019 - Aug. 2024Santa Fe, New Mexico, United StatesStreamlined HR protocols for regulatory compliance, facilitated communication between management and State Personnel Office, and assisted in precise payroll process and policy adherence. • Conducted informative orientations for new hires, enhancing onboarding experience
• Developed strong communication and organizational skills
• Ensured compliance with state regulations and policies
Frontwave Credit UnionLoan Servicing Specialist
Sep. 2017 - Jul. 2019United StatesRun daily, weekly and monthly reports, analyzing data, conducting research. I then proved feedback on reports to my supervisor. Work with supervisors to develop new policies and procedures that are flexible and maximize efficiency. Document client interactions and accurately capture data using company loan processing systems.
Ensure compliance with all federal and local rules, laws, and regulations. Ensure loan guidelines are followed and loans are underwritten properly in accordance with all company procedures.
Educate clients and assist them through the loan process
Responsible for processing all correspondence via email and letter to members a various agencies.
FirstLight Home CareAfter Hours Manager
Sep. 2016 - Apr. 2017Greater Denver Area
STATE OF NM/NM STATE PERSONNELRecruitment Specialist
Nov. 2013 - Sep. 2017Direct the Applicant Support email for all State of New Mexico applicants to receive updates on their applications as well as audit job postings, referral lists and requisitions.
Actively support and supervise all State Government recruitment including reviewing and posting advertisements, analyzing position classifications and the certification procedure for applications.
Render impeccable customer services through assisting and counseling applicants on the proper procedures on how to apply for state jobs; Analyze job applications and attachments for errors and provide guidance.
Meticulously examine data entered into SHARE to ensure accuracy, rectify mistakes and make necessary changes.
Accomplish human resources and organization mission by completing results as needed, Conduct general clerical operations such as data entry, responding to emails, answering phones and meeting with clients.
Key Achievements
Successfully implemented the use of social media in recruiting process through developing and maintaining various social media pages such as Facebook & LinkedIn for the organization.
Efficiently recruited talented and competent employees through the tactful utilization of social media; interacted with community on news and events regarding job opportunities.
Lent technical expertise to introduce and monitor Live Chat capability on the company’s website.
State of New Mexico/Motor Vehicle DivisionField Operations Clerk
Jan. 2012 - Nov. 2013Assured the use of proper procedures and tools in strict compliance with regulations by instructing all Motor Vehicle Division (MVD) field offices throughout the State. Diligently carried out general clerical tasks.
Utilized MVD software programs to deliver remarkable technical assistance and troubleshooting for clerks, agents, supervisors and managers. Expertly processed transactions & provided clarification on MVD policies.
Effectively answered a high volume toll-free telephone line to assist MVD employees and customers.
PAC PLUMBINGOffice Manager
Jan. 2006 - Jan. 2012Competently performed all functions and activities as Office Manager such as hiring, termination, and dispensing perks and benefits. Processed payroll and issued checks. Updated records and maintained personnel files.
Ensured the required level of stock for the company by formulating work orders and ordering parts as well as processed invoices and collected payments. Carried out all essential clerical duties.
Scheduled service calls for clients to accommodate requests and maintain a high level of customer satisfaction.
RCR COMPANIESCall Center Customer Service Representative
Jan. 2002 - Jan. 2006Rendered remarkable customer services to clients by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems via telephone.
Determined requirements by working with customers and forwarded requests for repair services for plumbing and drywall. Enhanced organization’s reputation by accepting ownership for accomplishing new requests.
MONEY TREEASSISTANT MANAGER
Jan. 2000 - Jan. 2002Administered a crew of 4-10 employees. Supported the manager in organizing, planning and implementing strategies. Created schedules, processed time cards and handled disciplinary actions.
Supported clients with their loan needs. Balanced out the vault and all employees’ drawers at the end of the day.
Crafted reports, made daily deposits and kept the store presentable for customer visits.
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