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Work Background
T-Systems InternationalSGA Security & Maintenance Manager
Jun. 2022La Coruña, Galicia / Galiza, EspañaManagement of Upgrading & Patching Services for Inditex Storages spread wordwilde.
24 x7 Planning of resources FPOC for Customes
SintesysGlobal - EuropeIT SERVICE DELIVER MANAGER
Nov. 2010 - Jan. 2023A Coruña Area, SpainServe as the primary IT contact for the client
Provide customer service to the client account(s) as well as represent client needs and goals within the IT organization.
Build relationships with clients to encourage new and repeat business opportunities.
Build excellent relationships to deliver exceptional IT service to the client. (IT, Security, PMO, etc)
Provide regular two-way communication between the client and team to provide strong team representation and set proper client expectations.
Ensure that client issues are addressed in an efficient and timely manner.
Responsible for all client IT communications, conflict and outage resolution, compliance on client deliverables, and to ensure that the project spend is within the contracted cost.
Track and report on outages to the client and Management.
Escalate for additional Sev1 participation, or Sev1 process assistance, as needed.
Ensure the RCA process is adhered to, with the client receiving an RCA within 48-72 hours.
Analyze outage/incident/change, looking for trends, opportunities, and continuous improvement to reduce cost, downtime, and increase customer satisfaction.
Ensures that IT initiatives are met and delivered in a timely manner, and within the prescribed budget.
Review all major deliverables to ensure quality standards and client expectations are met.
Track and report on all client projects / changes / growth.
Provide regular input on all IT account activity, including status.
Daily/Weekly/Monthly client calls, followed by written minutes and actions.
Ensuring the company meets the client contractual requirements (security, audits, BCDR, reporting)
Drive IT cost optimization opportunities in the account without impacting the delivery standards.
Assist the transition manager during any new transition or ramp ups.
Recognize solution opportunities, help define requirements & assist IT solvers in understanding the accounts complexity, AS-IS scenario and long-term strategy.
Sintesys GlobalIT PROGRAM MANAGER
Nov. 2010 - Jan. 2023La Coruña, Galicia / Galiza, EspañaOrganizing programs and activities in accordance with the mission and goals of the organization.
Developing new programs to support the strategic direction of the organization.
Creating and managing long-term goals.
Developing a budget and operating plan for the program.
Developing an evaluation method to assess program strengths and identify areas for improvement.
Writing program funding proposals to guarantee uninterrupted delivery of services.
Managing a team with a diverse array of talents and responsibilities.
Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
Implementing and managing changes and interventions to ensure project goals are achieved.
Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
Producing accurate and timely reporting of program status throughout its life cycle.
Analyzing program risks.
Working on strategy with the marketing team.
Sintesys GlobalCEO
Nov. 2010 - Jan. 2023La Coruña, Galicia / Galiza, EspañaManage the day-to-day operations of IT Services company running of all aspects of the business. Provide inspired leadership company-wide.
Make high-level decisions about policy and strategy.
Develop and implement operational policies and a strategic plan.
Act as the primary spokesperson for the company.
Develop the company’s culture and overall company vision.
Help with recruiting new staff members when necessary.
Create an environment that promotes great performance and positive morale.
Oversee the company’s fiscal activity, including budgeting, reporting, and auditing.
Work with senior stakeholders, chief financial officer, chief information officer, and other executives.
Assure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Identify and address problems and opportunities for the company.
Build alliances and partnerships with other organizations.
Oversee the day-to-day operation of the company.
Work closely with the human resource department to ensure great hiring.
Softtek - EuropeProgram Manager - EMEA
Sep. 2005 - Sep. 2010A Coruña Area, SpainOrganizing programs and activities in accordance with the mission and goals of the organization
Creating and managing long-term goals, Developing a budget and operating plan for the program and Writing program funding proposals to guarantee uninterrupted delivery of services.
Managing a team with a diverse array of talents and responsibilities, ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
Implementing and managing changes and interventions to ensure project goals are achieved, Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
Producing accurate and timely reporting of program status throughout its life cycle, Analyzing program risks. Projects under Program Manager - FRANCE– General Electric -GBS – (Payroll AMS Service)
- POLAND – ABB - (SAP HR service for robotics)
- ROMANIA – Hewelt Packard (Business Intelligence, Development and testing services)
- SPAIN - EMEA – General Electric - Corporate– (EUS Transition)
- SPAIN - Galicia - Inditex – (Staffing of Business Intelligence services)
- SPAIN – Madrid - Bankinter ( Testing Services )
- SPAIN - Galicia – La Voz de galicia (Web Portal development )
- SPAIN – Galicia – Banco Pastor (Mobile testing services )
- USA -General Electric - Corporate (Information Services and Finance Web Systems maintenance )
- USA – General Electric – Oi & Gas ( Support Central Help Desk )
- USA – SAGE – (IT Infrastructure services )
- UK – MARS – (SAP HR service)
Softtek - AguascalientesIT Project Manager
Dec. 2003 - Aug. 2005Aguascalientes Area, Mexico+ Project lead and project manager for medium to large projects in a multi-geography environment, follow up of customer relationship, budgeting and forecasting, analysis and design, database design, team development. + Team management up to 20 people. + Customer Relationship Management
GE DdemesisProject Leader
Feb. 2000 - Dec. 2003Aguascalientes Area, MexicoLeadership of several projects, analysis and design, DataBase modeling & design (Erwin), programming in Visual Basic 3.0 and 4.0, ASP, MS Access, SQL-Server, ODBC, testing, documenting, user training.
Softtek MéxicoAnalyst & Developer
Mar. 1997 - Dec. 1999Mexico City Area, MexicoConfiguration Management Planning and Changes Control Process for Quality and Production
environments for "Employment Stock Options” system on BBVA-Bancomer. Tools: Mainframe platform with OS MVS, DB2, Cobol and JCLs. Analysis, design and programming in Cobol, Visual Basic 3.0, MS Access, DB2, SQL-Server, Dbase, ODBC, Toad, ErWin, testing, documenting, user training.
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