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Work Background
The Container StoreIn-Home Design Consultant
Mar. 2019 - Nov. 2024Fairview, TXEstablish and promote client relationships by knowledge of brand solutions and service offerings; Develop design concepts for high-end, residential and commercial design projects; Achieve design targets consistently by coordinating all stages of construction and design; Manage installations and work to resolve issues that maintain tight timelines; Manage customer relations to maximize client experience and outcomes; Monitor and remediate customer accounts to maximize customer satisfaction; Maintain documentation in all aspects of customer service
Pier 1Sales Associate
Dec. 2015 - Mar. 2017Plano, TX & Fayetteville, ARWelcome & greet customers; Offer help & provide assistance to clients; Provide in-depth product knowledge; Attend to unique and individual shopping needs of each customer; Cross-sell & encourage beneficial product add-ons; Process purchases, returns, and exchanges; Handle customer complaints in a calm, professional manner; Help organize back-stock and perform inventory counts; Process newly received shipments; Organize & replenish front stock/help merchandise store; Maintain a clean & tidy work/retail space
Laura Eaton DesignFreelance Graphic Designer
Jun. 2015Meet with clients to establish their expectations & needs; Advise clients on what is technically possible; Work-up design ideas using computer-based design packages; Test & adjust final projects; Produce finished design work & present final designs to clients; Communicate key messages, multimedia & stories through social media & online ecosystem; Oversee social media efforts; Serve as online manager to share information, build relationships, provide customer service & foster engagement
MVPindexCreative Services Specialist
Jul. 2014 - Jun. 2015Dallas/Fort Worth AreaWork-up design ideas using computer-based design packages; Collaborate with other specialists; Test & adjust final projects; Produce finished design work & present final designs to clients; Communicate key messages, multimedia & stories through social media & online ecosystem; Meet with clients to establish their expectations & needs; Advise clients on what is technically possible; Keep team updated on projects; Make recommendations where appropriate
VYPE High School SportsPublisher's Assistant & Office Manager / Senior Media Specialist
Aug. 2008 - Jun. 2014Richardson, TXGreet & direct visitors appropriately; Answer, screen, and forward incoming phone calls; Provide excellent customer service; Ensure office is tidy and presentable at all times; Responsible for logistics; Keep updated records of expenses & costs; Arrange travel & accommodations; Update calendars & schedule meetings; Develop & implement comprehensive social media strategies that tie into strategic marketing plan; Implement techniques to increase SEO and visibility; Serve clients as social media consultant; Research newer social platforms and potential use for clients; Make recommendations where appropriate; Train and provide guidance to clients related to social media; Attend select events for content creation & development; Develop content through writing or filming & editing copy/video
FTG MediaSenior Media Specialist
Aug. 2008 - Jun. 2014Richardson, TXMeet with clients to establish their expectations & needs; Advise clients on what is technically possible; Keep team updated on projects; Work-up design ideas using computer-based design packages; Collaborate with other specialists; Test & adjust final projects; Produce finished design work & present final designs to clients; Communicate key messages, multimedia & stories through social media & online ecosystem; Oversee social media efforts; Serve as online manager to share information, build relationships, provide customer service & foster engagement
Exquisite SalonReceptionist
Oct. 2004 - Jul. 2007Harrison, ARSchedule services, while implementing proper procedures; Greet & escort guests to waiting area; Educate clients on services & products; Maximize books for each stylist; Close sales and cross-service recommendations; Execute standard telephone procedure using appropriate customer service etiquette; Inform service professionals of daily schedules & any adjustments; Support staff; Balance & check register drawer
Sanders FarmsAssistant General Manager
Jun. 1993 - Jun. 2008Western Grove, ARAssign, schedule & supervise staff; Enforce policies & procedures; Implement production, productivity, quality and customer service standards; Resolve employee & client issues; Ensure high quality of preparation; Maintain safe & healthy environment by following and enforcing sanitation standards; Comply with legal regulations
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