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Work Background
Kindred Group plcPlayer Risk Manager Sweden
Jun. 2023Malta
Kindred Group plcCustomer Risk Netherlands
Oct. 2022 - Jun. 2023Malta
Kindred Group plcAnti-Money Laundering Officer
Mar. 2022 - Jun. 2023Malta
HeroGamingFraud, Payments and Responsible Gaming Analyst
Jul. 2018 - Aug. 2020St Julien’s Malta
mybetFraud and Payments Analyst
Aug. 2016 - Sep. 2016B'kara Malta• Dealing with chargebacks. • checking and processing client’s withdrawal requests, as according to AML policies. • Monitor customer deposits and help improve the deposit acceptance rate and there are no technical or gateway issues • Investigate and prevent fraudulent activity, bonus abuse, multi accounts and identity theft • Verifying clients by checking documents sent in to make sure they meet KYC policies. For the UK market if we had any suspicions on any IDs sent we used to send documents to Experian where they run a check to confirm to us that the ID matches the information they have on their systems. • Supporting Customer Support Department. • Liaise with external payments teams to resolve issues related to client’s payments • Contacting payment providers to resolve issues with client payments
WhiteHatGamingSenior Fraud Analyst
Mar. 2016 - Jul. 2018Mosta Malta
LeoVegas Gaming Payments and fraud agent.
Nov. 2015 - Jun. 2016Sliema MaltaPayments agent. Checking and processing client’s withdrawal requests, as according to AML policies. Verifying clients by checking documents sent in to make sure they meet KYC policies. Supporting Customer Support Department. Checking bonus abuse when processing big withdrawals.
Insignia cards LTD Customer Service Representative
Aug. 2015 - Nov. 2015Valletta Malta• Dealing with customer's queries over the phone and email. • Processing transactions and payments manually on client’s card accounts. • Checking fraud alerts that came through and if need be contact card holder to make sure everything is fine on account. • Receiving new credit card applications, processing them and collecting all relevant documents, making sure they meet MFSA policies.
Gumtree.co.ukSenior Customer Service Representative
Oct. 2012 - Jul. 2015Luqa Malta• Dealing with customer enquiries over the phone email and chat. • Monitoring customer's adverts making sure they meet UK law. • Keeping updated with fraud patterns on adverts and monitoring emails between buyers and sellers to ensure all fraud adverts are removed off the website. • Setting up police reports in case of a customer contacting us reporting he/she was a victim of fraud. • Processing refunds to customers on their adverts accordingly through PayPal and Braintree. • Date Started Mid July 2013 till September 2013
• During this period I worked for a few months with Breakaway Travel club, which is an Australian travel company. My job was working as a travel agent organizing flights accommodation, booking hotels and car hires for our customers. This was done through phone calls and emails. We also worked out flight taxes by obtaining information from Amadeus System.
HSBCSales and Customer Service Representative
Sep. 2007 - May. 2012Swatar MaltaCustomer and sales representative for the UK market. Gave balances on accounts checked transactions for customers and helped them in any day to day banking needs. Helped customers on any problems they might encounter on Internet Banking. Helped customers unlock their verified by Visa passwords when making payments online. Processing applications for account opening and lending over the phone for customers. Ie. Going through income and expenditure and running credit scoring for them.
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