John Schell

IT Specialist

Data EntryAdministrative AssistantAssistantTech SupportSystem AnalystIT

I am a highly skilled IT professional with extensive expertise in monitoring, observability, and IT infrastructure, backed by over 15 years of experience at Investec Bank in South Africa and the UK. I specialize in designing and deploying enterprise-grade monitoring frameworks, automating alerting mechanisms, and enhancing system reliability to drive operational efficiency. Key Achievements: ✔ Technology Reliability Engineer (2022–2024) – Led the development of proactive monitoring solutions for Investec Private Bank, improving incident response times and system stability. ✔ Monitoring Team Leader (2015–2022) – Managed a high-performing IT monitoring team, ensuring seamless service management, vendor coordination, and budget optimization. ✔ Monitoring Specialist (2013–2015) – Spearheaded the implementation of Dynatrace, creating real-time dashboards and analytics-driven insights to optimize performance. ✔ I have deep expertise in ITIL best practices, incident & problem management, and automation strategies to streamline operations and reduce downtime. I hold a Diploma in PC Engineering and multiple industry certifications, including Azure Fundamentals, ITIL, and Dynatrace Perform training. I am passionate about leveraging data-driven insights to enhance IT operations and am seeking an opportunity to drive monitoring excellence in a dynamic environment.

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