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Work Background
HPPlatform Product Manager
Sep. 2023Kitchener, Ontario, CanadaMoved to Product strategy and ownership role for platform solutions for consumer segment
HPSr. Technical Program Manager
Sep. 2021 - Sep. 2023Kitchener, Ontario, CanadaLeading multiple architecture and engineering programs and teams to deliver the platform capability to solutions
OpenTextSenior Program Manager
Jan. 2019 - Sep. 2021Waterloo, ONOrganizational process improvement to deliver cloud strategy, First Industry compliance SOC 2, ISO etc. - certification for Cloud platforms.
Devised Cloud strategy for on - prem or legacy solutions, led multiple programs to launch cloud products, Platform product launch on multi-tenant and single tenant cloud PaaS.
Instrumental in building and managing program office for compliance and commercialization of cloud portfolio - Institutionalized leading practices to enable successful adoption of solutions on cloud by customers.
University of WaterlooSr. Program & Project Manager
Oct. 2017 - Jan. 2019Waterloo, Ontario, CanadaCloud strategy delivery, prioritization of projects and leading the delivery, Vendor management and procurement of technology services and solution. Led the development of a technology roadmap for the university, outlining key initiatives and timelines for implementation.
Intelligent Mechatronic Systems - IMSSr. Manager Program Management
Jan. 2016 - Oct. 2017Waterloo, ONIdentify and evaluate new market opportunities and develop strategic plans to expand the company's business in those markets.
Develop and implement a program management governance framework to ensure alignment and compliance with organizational policies and standards.
Program and Project leadership
Independent consulting to Manulife & CIBCSr. Manager Program and Quality Assurance & Technology Consultant
Feb. 2015 - Jan. 2016Toronto, Canada AreaIdentify potential cost-saving opportunities and develop strategies to optimize procurement process and reduce overall spending.
Develop and implement quality assurance policies and procedures to ensure high-quality deliverables and customer satisfaction.
Develop and implement a comprehensive quality assurance program to ensure that all products and services meet or exceed industry standards and customer expectations.
Provide Industry and business expertise to define the Spend to contract product and solution with CIBC , Deloitte and IBM
Managed the portfolio of products along with cross functional teams including Customer, vendor, and partner teams.
Sun LifeManager Project Management
Feb. 2013 - Jan. 2015Waterloo, ONManaged critical programs and organizational process improvements.
Created and led high-performance team of Project Managers
Successfully delivered the Salesforce implementation as a CRM solution for the organization.
Received recognition for award-winning project delivery.
Led the implementation of Business Analytics and Salesforce - Enterprise solution for CRM.
Streamlined the Advisor Desktop release management process, succession planning, and product enhancement framework.
Develop and deliver project management training programs to enhance the skills and capabilities of the project management team, resulting in improved project outcomes and increased employee satisfaction.
Ontario Health atHomeProject Director & Client Delivery Manager
Sep. 2011 - Feb. 2013Kitchener, Canada Area Recognition and sector strategy excellence award nomination for Expanded Role in placement – ADP for Implementation of Expanded Role in Placement – Adult Day Program and Supportive Housing for Waterloo Wellington.
Identified leading practices for healthcare management and approach to implement in the regulated setup to - CCAC (Community Care Access center) executive team and LHIN (Local health Integration network)
Integrated the strategy with high-level province wide objectives for Home First – Community, Integrated Assessment Record and eReferral.
Implemented ereferral and IAR (Integrated Assessment Record) system to support strategic objectives.
Develop and implement innovative strategies to improve client satisfaction and enhance the delivery of community care services.
Identify opportunities for innovation and improvement in the delivery of healthcare services and develop strategies to implement these changes effectively.
Develop and implement a comprehensive training program for staff to ensure effective delivery of community care services.
IBMSR. Manager Consulting Services
Jan. 2009 - Sep. 2011PuneEstablished Business-consulting practice for improvising and charting procurement practices and policies for the global customers – some key ones are Telecommunications – Huawei, RIM; Oil & Gas – BP; Government – Ministry of Justice.
Managed and implemented end-to-end solutions for global customers in Financial Services, Insurance and Healthcare vertical. Garnered key client accounts as part of pre-sales and sales team. ERP systems implementation and integration solution development between ERP systems, Salesforce and Emptoris.
Received recognition and award for Excellence in Delivery on Ministry of Justice, contracts implementation.
IBMLead Business Consultant - Consulting Services
Jan. 2009 - Apr. 2011Pune, Maharashtra, India
IBMPrincipal Consultant
Feb. 2007 - Jan. 2009New York City Metropolitan AreaManaged multidisciplinary multi-million-dollar program for Indiana FSSA Eligibility Modernization Program. This program involved implementing comprehensive solution for Healthcare – Benefits management, Eligibility Modernization and Claims management for State of Indiana.
Led Integrated Medical Management (IMM) program for Horizon Blue Cross Blue Shield NJ.
McKesson Health SolutionsBusiness and Data Analyst
Mar. 2006 - Feb. 2007o Assisting Senior Management in Business Process Reengineering and creating strategy around technological initiatives.
o Business case presentation and Process Consulting to different management team to assist them arriving at the solutions and the best implementation path.
o Assisting Business Users in laying down Business and functional requirements.
o Analyzing and studying the existing Business processes and capability to conduct gap analysis
o Re-engineering the Business processes for evaluation and effectiveness.
o Requirement modeling to conduct scope study o Assisting project management in providing the estimates o Prioritizing requirements with the help of client stakeholders.
o Documenting Business and functional specification and workflows with regards to that.
o Assisting Implementation team in the development and in tracking Client satisfaction.
o Assisting QA team in formulating and setting up testing framework.
ThoughtWorks TechnologiesSr. Technology consultant
Nov. 2004 - Jan. 2006Bengaluru, Karnataka, IndiaAssisting Business heads and Users in laying down Business requirements.
Usage of Low-Fi prototypes to assist business in the finalization of the requirement.
Conducting Business demo at regular intervals to track client satisfaction and for the purpose of soliciting feedback from the business.
Analyzing and studying the existing Business processes and capability to conduct gap analysis.
Acting as an Interface between business and development /QA team for resolution of queries and for the business sign offs.
Management of business Issues, business risks and requirement changes
Conducting Impact Analysis for the requirement changes.
Assist in the Proposal stage in Identifying high level requirements and quoting estimates.
Conducted Business Process study and Business process Reengineering (BPR) for the process of Insurance of assets.
Conduct training around compliance requirement for US Financial Services Industry
CapgeminiBusiness Process Analyst
May. 2001 - Oct. 2004Pune, Maharashtra, India Conducting Business process study of the As-Is processes and the corresponding metrics framework for the processes of software projects and business functions.
Gathering the projects Business requirements – in terms of gaps in the As-Is process- from Account/Service Lines/Industry Practice/Business heads and Project Managers. Analyzing the specifications to arrive at different solutions. Feasibility study of different solutions using Cost Benefit analysis and Implementation and acceptability risk.
Interaction with different teams to explore existing capabilities in terms of tools and expertise on tools.
Preparing Business case for future avenues
Implementing the preferred solution and tracking Client satisfaction.
Deploying the application using IT teams’ assistance
Kale ConsultantsInformation Technology Consultant
Sep. 2000 - Apr. 2001Acted as an Implementation Consultant for organizational process improvement products, Internal Project Manager and Database administration.
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