Miriam Pflanzer

Client Relationship Manager

Call CenterMBAConsultingEducationHelp Desk SupportComplaint Resolution SpecialistProject CoordinatorCustomer Retention SpecialistResearch AssistantExecutive AssistantPersonal AssistantAdministrative AssistantAssistantCustomer Care SpecialistChat SupportClient Relations SpecialistCustomer Success ManagerCustomer Service🎓 StudentRecruiter🏐 SportsHR

I am a dedicated business professional with a strong background in customer success management, project management and recruiting. With hands-on experience in both corporate and fast-paced start-up environments, I have successfully developed onboarding processes, coordinated integration projects, and driven customer engagement strategies across multiple industries. My journey includes roles at renowned companies such as BMW Group and Limango GmbH, as well as scaling operations within agile organizations like Lionstep AG and Arbio GmbH. I hold a Master’s degree in Business & Psychology and bring a unique combination of analytical skills and people-centered expertise. I am fluent in German (C2) and English (C2) and I’m skilled in tools like Salesforce, Hubspot, Metabase, Notion and Canva.

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Work Background

Client Relationship Associate

ArbioClient Relationship Associate

Mar. 2024 - Jan. 2025

Customer Success Specialist

LIONSTEPCustomer Success Specialist

Jun. 2023 - Feb. 2024

Recruitment Specialist

LIONSTEPRecruitment Specialist

Nov. 2021 - May. 2022

Project Management

LIONSTEPProject Management

Jul. 2021 - Oct. 2021Greater Zurich Area

Social Media Assistance

Change JournalSocial Media Assistance

Jun. 2021 - Sep. 2021

Product and Launchmanagement MINI

BMW GroupProduct and Launchmanagement MINI

Sep. 2019 - Jun. 2020München, Bayern, Deutschland

Customer Relationship Management

limango GmbH - A member of the otto groupCustomer Relationship Management

Apr. 2019 - Aug. 2019München, Bayern, Deutschland

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