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Work Background
Iron MountainSr Product Manager
May. 2024 - Apr. 2025Keller, Texas, United States• Led global strategy and execution for a $450M digitization portfolio, aligning product innovation with operational goals across North America, LATAM, EU, MENAT, India, and APAC regions.
• Influenced P&L outcomes, managed a growing team of direct reports, and maintained executive-level engagement to ensure scalable, high impact solutions that meet evolving client needs.
• Oversaw enhancement of internal tracking software to improve asset traceability, strengthened chain-of-custody visibility, and increased client satisfaction and retention.
• Managed full lifecycle of 7 products, overseeing roadmap development, market analysis, and cross-functional collaboration to enhance customer value and product performance.
• Reduced reliance on external vendors by driving internal custom software development, cutting third-party implementation costs from $20M to $5M while accelerating client delivery.
• Improved operations center productivity by over 20% through automation of asset tracking, scanning workflows, intelligent document processing, and dynamic reporting capabilities.
Access | Information ManagementVice President of Conversion Services/Digital Operations
Jul. 2021 - Nov. 2023• Directed $12M business unit with full P&L influence, managing a team of 7 direct reports and collaborating cross-functionally with sales, operations, and technology teams to accelerate go-to-market initiatives.
• Drove nearly 25% revenue growth within 2 years by leading modernization efforts across 45 operations centers.
• Increased productivity by over 1000% through automation of manual tasks, launching scalable product innovations that optimized operational workflows and improved service delivery across North America, Canada, and LATAM.
• Reduced client onboarding costs and boosted profitability by 10X, scaling output from 60 to 600 files per hour, through strategic automation of the Access Unify file digitization service.
• Recognized as a thought leader in intelligent document processing and AI/ML innovation; invited to speak on multiple expert panels hosted by AIIM and KMWorld, advancing company visibility in the market.
AllstateDirector Allstate Business Operations
Apr. 2018 - Jul. 2021Irving, TX• Directed a $20M business unit overseeing Allstate’s imaging center, print center, and records management operations, leading a team of 7 direct and 300+ indirect reports across North America and India.
• Reduced enterprise-wide data retention costs by $5M by revising retention policy from 25 to 7 years, enabling secure deletion of 5B electronic files and aligning with compliance standards.
• Delivered over 20% in print center cost savings by streamlining workflows, automating manual tasks, and integrating watermarking into biannual policy documents, eliminating the need for external vendors.
• Transformed a 24/5 transactional print facility producing 150M+ annual communications into a high-performing, tech-enabled operation by introducing white paper technology and modernizing workflows.
• Consolidated 2 print facilities into 1 and restructured teams to improve efficiency, align with strategic goals, and sustain operations during COVID-19 without incurring regulatory penalties.
• Saved $300K annually by reducing enterprise printer inventory by 40%, optimizing device utilization, and standardizing procurement.
Scaled Agile, Inc.SAFe Summit
Jan. 2016 - Dec. 2016
AllstateSr. Manager, Project Management Office (PMO)
Dec. 2014 - Apr. 2018Northbrook, IL• Recruited by Allstate to lead SAFe projects within the IT PMO, coaching and overseeing a team of 25+ project managers in delivering internal application solutions that supported agent operations nationwide.
• Trained over 1,000 employees, including senior managers and directors, on SAFe methodologies; partnered with Scaled Agile, Inc. to co-develop the Release Train Engineer certification course.
• Championed Allstate’s Agile transformation by transitioning project management practices from waterfall to Agile, accelerating delivery cycles and cross-functional alignment.
• Authored the whitepaper Multi-Method Coordination, later published by The Corporate Executive Board (now Gartner), and was invited to present insights at the company’s annual leadership summit.
• Built trusted partnerships with business leaders to align cross-functional initiatives, streamline prioritization, and communicate enterprise wide strategic goals across diverse stakeholder groups.
AccentureSr. Manager
Mar. 2013 - Dec. 2014• Promoted from Consultant to Senior Manager at Accenture, leading cross-functional teams in delivering strategic IT programs across the property and casualty insurance sector with budgets ranging from $1M to $5M.
• Spearheaded the full lifecycle development of business requirements and roadmaps for a major system integration, successfully merging 2 complex $1B platforms and enabling multi-state product deployment.
• Led the $22M automation initiative for Allstate’s claims process, streamlining business rule exceptions and improving customer satisfaction through enhanced electronic submission capabilities.
• Managed and mentored a 4-person internal team responsible for building global best practices and policy administration standards adopted across Accenture’s practice areas in collaboration with C-suite executives.
• Served as SME and advisor to clients and junior talent, including mentoring new analysts who went on to become 25th employee at Uber.
AccentureManager
Aug. 2007 - Mar. 2013Greater Chicago AreaI started with Accenture as a consultant, then was hired on as a manager. Like so many of my other positions, I had multiple roles and doubled as a Global Policy Administration Community (GPAC) of Practice Manager during this time as well. As a GPAC Practice Manager, I was fortunate to be directly involved with strategy development and policy implementation. This included establishing norms and best practices for Accenture’s Global Practice. I also coordinated with senior executives to develop policy changes and integrate protocols while simultaneously managing a team responsible for messaging, company newsletters, content development and policy guidance. As a project manager for a mid-tier commercial insurer, I administered full-cycle project management for our automated underwriting (AU) initiative pertaining to the commercial business line. My work enhanced end-user capabilities and helped drive our client’s incremental business. I also worked as a platform consolidation lead where I oversaw multiple teams which handled solution consolidation, price, forms, data conversion, and non-functional requirements across 7 states.
Allstate Insurance CompanySr Product Consultant
Mar. 2002 - Jul. 2007I began my career with Allstate where I progressed through two roles, Midwest Regional Office Sr. Product Consultant and Research and Development (R&D) Product Consultant. My mission was to empower agency growth and fiscal prosperity by developing strategies for market expansion. This involved analysis of consumer data to find competitive niches for market penetration. As an R&D product consultant I implemented plans for internal rate changes and competitive plan analysis. A key contribution was my team’s innovative work on Allstate’s first application that enabled strategic decisions to be made around rate modeling and impact of rate changes across its book of business.
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