Vivint New ZealandOperations Manager
Jan. 2013 - Jan. 2016Auckland, New ZealandOperations Manager overseeing the efficient deployment of same-day smart-home security installations while maintaining high standards of quality, safety, and customer satisfaction. Tasked with hiring, training, and mentoring local New Zealanders into a new industry for the country. Successfully managed team of 20 with scheduling, technician dispatching, and real-time adjustments to ensure timely installations in a fast-paced environment. Led and mentored a team of field technicians, fostering a culture of accountability and professionalism. Proactively resolved service issues, ensuring seamless customer experiences and upholding Vivint’s reputation for reliability. Optimized inventory management and logistics, reducing delays and improving resource allocation. Monitored KPIs (installation times, customer feedback, etc.,) and implemented improvements leading to a #1 Team rating. Certified and Licensed for security installations in - Colorado, Utah, Oklahoma, North and South Carolina, Kansas, and New Zealand.