Michael Duffy

Operations Manager

Project CoordinatorOffice AdministratorAssistantAssociate PartnerAssociateEmail Marketing ManagerConsultingBusiness OwnerMarketing

**Michael Duffy** *Operations Manager* Michael Duffy is an accomplished Operations Manager with over 9 years of experience in streamlining processes and enhancing operational efficiency. Currently, I oversee the daily operations at Four Bridges Group., where I have successfully implemented innovative strategies that streamlined transaction flow. My expertise lies in team leadership, project management, and process optimization. I manage all levels of marketing for the team to maximize exposure of listings and lead generation strategies. I hold a Bachelor's degree in Business Administration from Washington State University.

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Work Background

Director of Operations

Four Bridges Group-CompassDirector of Operations

Apr. 2016San Francisco Bay AreaSupport a team of full time agents to develop their business, provide marketing strategies and implementation, review key metrics and make adjustments based on those metrics. Work closely with Principles on key projects and deliverables Create and execute marketing strategies Process improvement and optimization Developing and executing operational strategies Aligning operations with overall organizational goals Market and industry analysis Planning, organizing, and overseeing projects Independent tracking and reporting on project progress Effective written and verbal communication Analyzing performance metrics Responding effectively to unexpected events

COO and Content Creation

WorkSmartBeSmart / Smart Agent (CRM)COO and Content Creation

Oct. 2009 - Jun. 2023San Francisco Bay AreaCo-Founder Created engaging content and automated processes that allowed Realtors to better stay top of mind with their client and lead databases. Increasing sales production and lead generation multifold. Analyze and drive increased email engagement through creative content and analysis. Create a financial model based on current data and projected trends. Develop and govern P & L to maximize profit and project income and expenses. Pair with external partners in content, development of web and system design. Examine open rates, key metrics, and forecasting impact on end users sales. Conceptualized and designed content system for cloud based CRM software product. Create and manage email calendar, design and execution of email strategies. Formed a social media lead generation system with key elements of social media woven into a demand generation tool that provided direct and organic traffic.

Broker-Owner

RTA Real Estate and Loan ServicesBroker-Owner

Jul. 2007California, United StatesResidential Real Estate Broker and Negotiator Managed all functions of brokerage, P&L, accounting and operations. Manage residential income properties, perform rent collection, site maintenance, evictions. Secure and negotiate construction bids of sitework, re-modeling, and maintenance. Schedule/Coordinate renovation and other projects on property.

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