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Work Background
Freelance Writer, Project Manager, Creative Techie, Canva Designer, Business Coach
JanKo StudioFreelance Writer, Project Manager, Creative Techie, Canva Designer, Business Coach
Oct. 2023Idaho, United StatesSpecializing in new business development through logo and branding creation, website building, social media counseling.
Marketing Services Coordinator
Encoder Products CompanyMarketing Services Coordinator
Mar. 2021 - Sep. 2023Sagle, Idaho, United States
Corporate Project Manager
Encoder Products CompanyCorporate Project Manager
Mar. 2021 - Sep. 2023Idaho, United States
Technical Sales Representative
Encoder Products CompanyTechnical Sales Representative
Mar. 2021 - Jan. 2023Sagle, Idaho, United StatesProject manager for IT, Marketing, Corporate, Customer Service, and Sales departments. Specializing in SharePoint Modern Experience. Work with various departments to maintain and support multiple internal database systems.
Information Technology Help Desk
Lentiz onderwijsgroepInformation Technology Help Desk
Nov. 2019 - Feb. 2021Naaldwijk, South Holland, NetherlandsPrimary contact for 850+ high school students seeking technical support with laptops, including all school software and programs. Available to assist 90 teachers/staff with technical needs. All functions were done primarily in the Dutch language. Implemented several new technical procedures. Addressed additional technical complications during the pandemic when all the students migrated to working from home and then back into the schools partially and eventually fully.
Creative Retail Business Owner
The Pottery BugCreative Retail Business Owner
May. 2012 - Jun. 2017Otis Orchards, Washington, United StatesOwned a retail "paint your own pottery" studio. Managed all aspects of the business including training and supporting 4-5 staff members. Facilitated all technology, customer service, organization, product research, payroll, taxes, web design, and social media campaigns.
Stay-at-Home Parent
Employed by: Our kids!Stay-at-Home Parent
Jan. 2005 - Dec. 2019Home Educator Part-time Photographer
Customer Service Specialist / Technical Trainer
Electric LightwaveCustomer Service Specialist / Technical Trainer
Jan. 1999 - Jul. 2005Boise, Idaho, United StatesCustomer Service Specialist - Entered technical orders for four states. Managed 35+ business customer accounts. Resolved customer service issues, VOIP technical issues, and billing. Technical Trainer - Trained CS consultants on all aspects of customer service system software and technical knowledge. Trained in WA, OR, ID, AZ, UT, CA, and upstate NY.
Account Customer Service Representative
GST TelecomAccount Customer Service Representative
Jan. 1999 - Dec. 1999Boise, Idaho, United StatesManaged high-end technical business telecommunication accounts. Controlled accounts' customer service, consultation, research, order entry, billing, trouble reporting, and upgrades. Temporary contract to cover another employee's medical leave.
Communications, Technology, Marketing
Idahy Federal Credit UnionCommunications, Technology, Marketing
Jan. 1997 - Dec. 1999Boise, Idaho, United StatesManaged all computers, software, and telecommunications networks. Main technical point of contact for all staff. Oversaw all company marketing.
Design Department Manager
Ilium AssociatesDesign Department Manager
Jan. 1995 - Dec. 1997Seattle, Washington, United StatesManaged and coordinated select graphic design accounts, which included extensive customer service and meeting customer satisfaction standards. The graphic design department was primarily print design and production. Managed and maintained Mac computer system environment.
Administration, Technology, Marketing Coordinator
ELN Advertising & MarketingAdministration, Technology, Marketing Coordinator
Jan. 1991 - Dec. 1995Seattle, Washington, United StatesManaged customer service, print production, and marketing coordination. This advertising agency specialized in print, graphic design, video editing, and television broadcast production. Coordinated and supervised all technology, computer systems, and office administration.

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