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Work Background
Six Senses Con DaoFront Desk Receptionist
Jul. 2024Côn Đảo, Ba Ria-Vung Tau, VietnamAdvertise and sell rooms and hotel services while ensuring customer satisfaction. Directly coordinate with various departments to enhance guest experience. Handle guest check-ins and check-outs, billing, and reservations. Participate in hotel marketing initiatives and manage administrative tasks. Develop strong written and verbal communication skills through daily guest interactions and documentation.
SEI Dining & Lounge restaurantHead Waitress
May. 2023 - May. 2024Ho Chi Minh City, VietnamProvided high-quality service in a competitive fine dining environment. Trained in handling VIP guests and gained knowledge of wine service and luxury dining etiquette. Maintained efficiency under pressure while ensuring guest satisfaction. Key Achievements: Enhanced adaptability and responsiveness to customer needs. Strengthened interpersonal communication and conflict resolution skills.
Thai Som Tum RestaurantCaptain waitress
Mar. 2022 - May. 2023Ho Chi Minh City, VietnamSupervised restaurant operations, including staff coordination and service quality control. Ensured smooth workflow and quick problem resolution during peak hours. Key Achievements: Gained leadership and team management experience. Developed the ability to handle customer concerns efficiently.
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