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Work Background
AMX HealthcareHealthcare Recruiter & Account Manager
Nov. 2021 - Feb. 2025Miami, Florida, United States• Partner strategically with hospitals, clinics, and healthcare organizations to meet hiring and workforce planning needs, guaranteeing seamless staffing solutions by overseeing full-cycle recruitment and management of client accounts.
• Employ direct outreach along with networking, LinkedIn, and job boards to identify, source, and screen top healthcare professionals. • Maximize client satisfaction and company revenue by negotiating advantageous contracts, pricing, and service agreements. • Formulate and pioneer novel hiring and sales strategies to achieve and outperform recruitment and account growth KPIs. • Adhered to licensing, credential verification, and other healthcare staffing regulations when recruiting new talent for clients. • Increased company revenue by 50% by securing new clients and successfully placing healthcare professionals across the U.S.
• Managed an average of 150 nurses and over 20 clients.
Mima Coffee BeechwoodCustomer Service Agent
Sep. 2020 - Nov. 2021Dublin, County Dublin, Ireland• Cultivated a first-class experience for customers by delivering high-quality service, taking and preparing orders as well as quickly resolving complaints as needed. • Employed upselling and cross-selling strategies to recommend optimal items based on customers’ identified tastes. • Utilized store POS registers to accurately process customer cash card payments in accordance with company policies. • Advertised special sales promotions by setting up displays alongside fellow team members as well as communicating with customers.
Esquires CoffeeSupervisor
Jun. 2018 - Sep. 2020Dublin City, County Dublin, Ireland• Directed team of employees in selling, preparing, and serving hot beverages including teas and coffees to customers as well as handling cash and executing other store duties.
• Foster welcoming environment for customers by greeting at front of restaurant, as well as providing escort to seats. • Enhanced customer decision-making by providing explanations on the differences between sold tea and coffee brands.
• Collaborated with store manager to brainstorm and implement new sales promotions, facilitating increased revenue growth. • Notified store manager of potential safety hazards, operational inconsistencies, and team member incidents to ensure prompt resolution. • Earned a consistent average of over 90 percent effectiveness in franchise audits by enforcing store policies and operating procedures for equipment.
Procuradoria-Geral do Estado do Rio Grande do SulOffice Administrative Assistant
Mar. 2016 - Mar. 2018Caxias do Sul, Rio Grande do Sul, BrazilADMINISTATIVE ASSISTANT • Executed office duties including creating and maintaining documents and Excel spreadsheets, updating paperwork, managing filing system, and providing assistance with preparing judicial petitions. • Answered incoming calls and other communications from customers and others, redirecting to appropriate parties as necessary. • Coordinated and managed various projects and initiatives for the organization, resulting in a 10 percent increase in productivity.
Receita FederalIntern
Mar. 2014 - Mar. 2016Caxias do Sul, Rio Grande do Sul, Brazil• Led organization of office including maintaining financial database and other records, typing correspondence and meeting notes, preparing income tax spreadsheets, and handling receptionist duties as needed.
• Constructed comprehensive spreadsheets and presentations for team meetings and executive keynotes, creating visuals that highlighted successes and drove actionable insights. • Administered management of company CRM database including troubleshooting, maintenance, updates, and report generation.
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