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Work Background
Local GroupOperations Specialist
Sep. 2024BarcelonaResponsible for overseeing day-to-day operations to ensure smooth service, maintain high quality standards, and optimize efficiency across various departments. Key duties include managing staff schedules, coordinating logistics, liaising with vendors and suppliers, and implementing improvements to enhance guest satisfaction and streamline processes.
ConcentrixSupervisor in Operations - Inditex
Dec. 2023 - Sep. 2024Barcelona, Catalonia, Spain
WebhelpTeam Lead Manager - Inditex
Jan. 2023 - Dec. 2023Barcelona, Catalonia, Spain- B2B Client Relationship Lead: Spearheaded relations with B2B clients, optimizing results and aligning procedures, promotions, and IT functionalities.
Ensured service adherence to contractual KPIs and financial expectations. -Team Performance Monitoring:
Monitored team KPIs, including productivity, service quality, and incident resolution. - Team Management and Development:
Orchestrated onboarding and offboarding processes. Identified and addressed performance issues, implementing corrective action plans, including termination if necessary. -Resource Optimization:
Organized team availability based on order forecasts to maximize operational efficiency.
WebhelpWorking Team Leader - Inditex
Jun. 2022 - Dec. 2022Barcelona, Cataluña, España- Training and Development: Provide comprehensive training and guidance to team members, ensuring they possess the essential skills and knowledge to handle customer inquiries effectively.
WebhelpFashion Customer Support Associate
Nov. 2021 - Jun. 2022Barcelona, Cataluña, EspañaBrand: Stradivarius - Processed orders, returns, and refunds, while ensuring customer satisfaction and meeting the company's service level agreements. - Collaborated with cross-functional teams such as logistics, sales, and quality assurance to resolve
customer issues and improve processes.
FANNIE SCHIAVONIDesigner & PR
Oct. 2020 - Mar. 2021Barcelona, Cataluña, España- Public Relations and Branding:
Developed and executed impactful public relations campaigns, fostering collaborations with fashion magazines and celebrities. Resulted in heightened brand awareness and increased media coverage. - Quality Control Management:
Conducted rigorous quality control checks throughout the production process, ensuring adherence to design standards and specifications. - Cross-Functional Collaboration:
Collaborated with internal teams to devise and implement marketing and promotional strategies. Leveraged social media and digital platforms to effectively reach target audiences. - Administrative and Project Support: Supported senior design and PR staff by handling administrative tasks, conducting research, and coordinating events and photo shoots.
Noize Jeans LimitedDesigner
Feb. 2019 - Oct. 2021Barcelona y alrededores, España- Monitored product availability and implemented strategies to maintain consistent stock levels, ensuring optimal inventory management.
- Tracked orders and collaborated with suppliers to enhance delivery efficiency, contributing to a streamlined and effective supply chain.
- Managed supplier relationships in Bangladesh for renowned international clients such as Bershka, Primark, New Yorker, Pimkie, ensuring on-time delivery and stringent quality control.
- Negotiated prices, quality standards, margins, and delivery times, optimizing procurement processes for efficiency and cost-effectiveness.
- Adept at market analysis and trend identification, ensuring alignment with market demands and staying ahead of industry trends.
Mykonos SwimwearHead Designer
Oct. 2017 - Jan. 2019Caracas, Venezuela- Coordinate with the product development team to ensure proper sample development and collection follow-up, including frequent travel to Bangladesh for in-person oversight. - Develop new collections, utilizing design expertise and industry knowledge to create innovative swim products that met customer demands. - Utilized Adobe Illustrator to develop detailed tech packs for production, ensuring accuracy and consistency throughout the manufacturing process.
Löps Founder & Lingerie Designer
Jun. 2017 - Dec. 2021Caracas, Venezuela• Conducted market research to identify emerging lingerie trends and target audiences. • Developed and designed lingerie collections, creating technical packs, patterns, and prototypes using tools like Adobe Illustrator. • Sourced materials from local and international suppliers and negotiated prices to keep production costs within budget. • Managed the entire production process, including supervising fittings and ensuring high quality standards were met. • Organized creative photoshoots, lookbooks, events, and pop-ups to promote the brand and its seasonal collections. • Produced social media content to increase brand awareness and drive sales.
Mania de TiDesigner
Jun. 2017 - Oct. 2017Caracas, VenezuelaMania de Ti is a Swimwear supplier in Venezuela. - Followed up on sample development from the product development team. - Developed collections and production samples, and created tech packs using Adobe Illustrator. - Conducted trend research for the creation of new collections.
JT by Jessica TrosmanAssistant Designer
Dec. 2016 - May. 2017Gran Buenos Aires, Argentina- Assisted the Creative Director in brand management and the creation of new collections. - Conducted trend research and developed tech packs with Corel Draw for reconstructed fashion. - Created tech packs for the collections using Corel Draw. - Assisted the stylist for the Buenos Aires Fashion Week and the FW17 Lookbook.
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