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Work Background
contractor/self-employedScheduling/Billing Manager
Jul. 2016United States, Idaho FallsI have been working remotely for past two years from Costa Rica. I am currently in Idaho and love the flexibility to work anywhere in the world.
Innovative Healthcare ConceptsProgram Scheduler
Jul. 2016Idaho Falls, ID
Victoria's SecretStore Manager
Sep. 2013 - Jul. 2016
The Body ShopStore General Manager
Jul. 2010 - Sep. 2013Manage retail functions for $1 million location of international company.
Recruit, hire, train, evaluate, motivate, and lead full store census. Prepare and administer store operating budget. Drive sales to meet financial goals and ensure client satisfaction. Oversee store merchandising and promotional events
Lowe's Home ImprovementGeneral Sales Manager
Apr. 2008 - Aug. 2010Direct all sales relations in $20 million store.
Trained, developed and led staff of core specialists to drive sales results in a $20 million location. Worked with vendors, installers, and customers to complete home remodeling and building projects. Evaluated business opportunities to grow market share and determine areas of key opportunities. Extremely sales driven role.
Hubble HomesNew Home Showroom Manager
Sep. 2006 - Nov. 2007Boise, Idaho AreaDirect all operations in Design Center for 2nd largest builder in the State.
Hire, train, develop Interior Designers in the showroom to assist our over 400 home buyers each year in the selection process for a new home and all of its interior components. Work with estimating and purchasing teams to evaluate product and reselect poor performing items. Continuously partner with vendors regarding their product offering, training for my team on their product, and establishing a relationship that continues to allow us to offer great product at competitive prices.
Gap Inc.General Manager
Aug. 1999 - Sep. 2006Direct all retail operations for 75 to 120 employees, four-store location of $14.5 billion Company.
Hire, train, evaluate, motivate, and manage full employee team. Develop store managers, associate/assistant managers and stock supervisors. Optimize productivity, profitability, and client satisfaction through allocation of organizational resources. Determine store layout and presentation in cooperation with corporate objectives in order to drive sales and enhance client experience. Perform scheduling and business/payroll planning. Ensure compliance with standards and procedures. Document unsatisfactory performance and provide employee discipline. Resolve store-level human resources and loss prevention issues with district manager. Serve as final source of client problem resolution to improve loyalty/retention. Analyze store reports to devise action plans. Implement new initiatives.
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