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Work Background
AtlassianInternal Enablement Specialist for Community Programs
Oct. 2024 - Mar. 2025Pembroke Pines, Florida, United StatesIn my role as an Internal Enablement Specialist for Community Programs at Atlassian, I developed and managed a library of enablement content, including training materials, best practices guides, and product documentation. I ensured internal teams had the resources and tools needed to drive community adoption successfully.
BirdeyeMarketing Content Writer
Apr. 2024 - Oct. 2024United StatesAs a Marketing Content Writer at Birdeye, I was responsible for creating high-quality content to boost organic traffic and engagement. By conducting in-depth keyword research and crafting compelling copy, I successfully increased organic traffic on my target pages by 31% in the first quarter. Additionally, I developed engaging headings, landing pages, ads, and banners to enhance the overall performance of our assets.
VerintSenior Content Specialist
Jun. 2022 - Feb. 2024I developed long- and shortform content for Verint's VoC team, including ebooks, guides, blogs and other collateral, leveraging my knowledge of customer experience and content generation. My work has been used by clients to measure and define their own maturity, to drive more leads than any assets other than major research reports, and to enhance our SEO rankings for VoC, CX, and related topics.
CSGMarketing Content Specialist
Jul. 2021 - Jun. 2022Kissimmee, Florida, United StatesI continue to plan, produce, and edit multimedia content for Kitewheel, a CSG Company. In this new role I also am responsible for planning, writing, and editing reports, blogs, and other content pieces for CSG.
KitewheelContent Marketing Specialist
Jan. 2020 - Jun. 2021I continue to be the primary content creator for Kitewheel's social media, blog, and online presence, working in conjunction with our marketing agency to produce finished deliverables. In this role I manage the content lifecycle at Kitewheel, from inception to drafting, editing, and publication for long form, blog, and social media content. The content I strategize and create drives marketing interactions and directly influences sales conversions for the business.
KitewheelMarketing Coordinator
Feb. 2018 - Jan. 2020Greater Boston AreaI am the primary content creator for Kitewheel's social media, blog, and online presence, working in conjunction with our marketing agency to produce finished deliverables. I coordinate efforts with our internal sales, marketing, and services teams, the team at our media firm, and senior leadership at Kitewheel. My efforts directly impact site traffic, driving interest in Kitewheel, and communicating the complex ideas around customer journey management. The end result is high quality leads, consistent communication across teams at Kitewheel, and more new business. My efforts also directly impact our retention - keeping existing customers engaged with content refreshes and updated graphics. All of this drives success for the Kitewheel Customer Journey Hub, the Forrester leader in Customer Journey Orchestration!
KitewheelBusiness Development
Mar. 2017 - Feb. 2018Greater Boston Area"Founded in Boston’s Innovation District in 2013, Kitewheel is the world’s only cloud-based Customer Journey Hub designed exclusively for marketing agencies. Our mission is to provide world-leading technology to help our partners orchestrate intelligent customer journeys for their brand clients."
TABAccount Manager
Aug. 2016 - Mar. 2017Greater Boston AreaBuild and maintain close relationships with existing customers; proactively communicate to retain and gain renewals, reorders, and account growth
Expand consumer and consultative product offerings through coordination with outside sales teams, IT and manufacturing
Make the sales cycle easy for customers; Prepare sale proposals and product information to clients
Update and maintain SalesForce, leveraging reports for efficiency Close deals and ensure satisfaction for over 500 current account opportunities monthly in the territories of New York, New Jersey, Pennsylvania, Minnesota, California, and Hawaii across healthcare, legal, and other industries
Generate and maintain monthly, quarterly reports and initiatives; Achieve monthly and quarterly goals.
CEBBusiness Development Associate
Jul. 2015 - Jul. 2016Arlington, VASolve the business challenge of building sales pipeline in partnership with Sales Executive
Quickly learned new skills and technical competencies to complete tasks
Develop product knowledge of technical subject matter regarding Audit and ERM
Organize information, leverage reports, and use built-in apps on the Salesforce.com platform
Schedule and arrange visits with C-Suite Executives from companies with 1B+ revenue
Partner directly with Sales Executive to uncover and confirm contacts for high priority accounts
Take on stretch roles to mentor newer employees and collect data on team productivity
CEBAssociate
Apr. 2015 - Jul. 2015Washington D.C. Metro AreaProspect potential NBB, uncovering 300+ potential accounts and contacts from a list of 4600+
Quickly learned new skills and technical competencies to complete tasks
Partner directly with SEs to uncover and confirm 40+ contacts for high priority accounts
The Container StoreSales and Visual Merchandising Associate
Nov. 2014 - Mar. 2015Washington D.C. Metro AreaMerchandised products on the shelf, ensuring ideal presentation for selling
Sold products directly from the floor, building complete organizational solutions keeping budget and aesthetics in mind
Referred customers to area experts, when required Communicated regularly with team leaders and members to keep the store moving smoothly
Managed merchandise safely into store from trucks
StarbucksBarista
Sep. 2014 - Jul. 2015Washington D.C. Metro AreaIn this position, I Coordinate with team to craft high-quality product and reinforce morale and invigorate team energy during lulls. I build customer base through direct connections and world class customer service. I market and sell beverages, food, and other merchandise, consistently in top 15% for sales all while maintaining inventory and store order, enforce policy while calmly resolving customer conflicts. I protect brand image through personalized attention to each customer, even during high volume periods
Learning EnterprisesVolunteer
Jan. 2013 - Dec. 2013Subcarpathian District, Bieszczady County, PolandTaught English in Poland to groups of 20 or more students from young children to adults
Prepared lesson plans while following guidelines set by the organization
Connected to students and built rapport with parents across language barrier
Operated autonomously between biweekly reports to the in-country coordinator
American UniversityTech Services Student Assistant
Aug. 2012 - May. 2014Washington D.C. Metro AreaAs Tech Services Student Assistant I engaged in customer service, checking items out to patrons of the AU library and checking them back in. I used e-mail to respond to requests for extensions of loans on the items that had been checked out by myself or my coworkers. In addition to this I was responsible for scanning and copying books to be added to the course reserves section of our library.
Thrive DCComputer Lab Intern
Jan. 2012 - May. 2012I watched over community members as they used the technological resources at Thrive DC. I taught short courses on Computer Usage, Basic Word Processing, and Internet Usage to patrons who had little to no computer experience. I provided a friendly contact for people engaging with the technological resources at Thrive DC.
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