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Work Background
Head of Operations
CelsiusHead of Operations
May. 2022New York City Metropolitan AreaSenior leader recruited to lead a $3B USD-value cryptocurrency restructuring program to maximize estate value and claims distribution to over 400,000 creditors and investors across 200 countries following bankruptcy. Executive responsibility for business and product operations, customer support, procurement, and risk management. • Served as control and release authority for $3B cryptocurrency asset portfolio. • Directed recoveries of $1.1B in external enterprise investments as Portfolio Manager. • Developed framework to ensure compliance and acceptable risk while shutting down business operations. • Introduced mature agile product development practices, cutting core functionality time-to-market by half. • Managed key third-party relationships required by the US Bankruptcy court. • Restructured organizational design and vendor relationships resulting in 90% reduction in expenses. • Transformed Customer Support to fulfill bankruptcy, product and creditor claim issues with minimal staffing. • Led the production of reporting for internal management, Board of Directors, and the US Bankruptcy Court.
SVP, Supervision Group
Federal Reserve Bank of New YorkSVP, Supervision Group
May. 2016 - Mar. 2022Greater New York City AreaChief Financial and Operating Officer of the largest domestic financial regulator during dramatic business transformation. Responsible for supervisory strategy, financial management, operational effectiveness, risk management, human capital, and technology innovation. Managed a $350M budget and had oversight over $90M in capital projects. Co-Chair for Federal Reserve Board of Governors National Supervision and Regulation Technology Strategy Group. Member of Bank-wide Executive Committees on Business Planning, Resourcing, and Evaluation; Risk Management, and Operational Readiness and Resiliency. Bankwide leader for Return to Office Strategy following COVID. Member of Executive Oversight Board for United States Government Executive Branch Pandemic Relief Programs. • Transformed NY Fed Supervision into CMM Level 3 service organization in operations and controls. • Led strategic assessment of national supervision programs to enable the design of a new Federal Reserve System-wide technology and support platform. • Introduced business architecture and product management disciplines to supervisory programs and products. • Designed and implemented three lines of defense (3LOD) enterprise risk management framework. • Delivered 15% direct cost productivity over each of the first three years in the role. • Deployed emerging technologies to yield a 90% improvement in the quality and efficiency of supervisory findings. • Managed work-from-home environment with no loss in supervisory performance or effectiveness.
Principal Owner
CKMD Group LLCPrincipal Owner
Jun. 2014Greater New York City AreaAdvising small to mid-sized businesses on business operations and organizational strategy and design. Most recent engagement: Financial Technology portfolio holding company (startup studio) • Served as interim CFO to portfolio companies, providing strategic and operational leadership. • Created and designed an operating framework for portfolio companies with a market value of over $110mm to launch new business units and monitor financial value-at-risk. • Delivered financial and operational plans for rapid due diligence and closing on three concurrent Series A financing rounds.
Management
Bridgewater AssociatesManagement
Jun. 2007 - Feb. 2015Westport, CTCorporate Real Estate and Services Developed and delivered a $50MM capital plan for doubling the company’s physical footprint. Provided strategic and operational leadership throughout Technology, Finance, Procurement, Project Management, Human Capital Management, Security, and Business Continuity functions. Senior Member of Bridgewater Emergency Management Team. • Redesigned procurement strategy and organization, resulting in 8.0 ROI on vendor management resources. • Matured business continuity practices, ensuring zero enterprise downtime through hurricanes and blizzards. • Managed security, ops, and infrastructure program for the Back Office divestiture to Bank of New York. Trading Modernized the trading facility and operations with the advent of algorithmic and automated trading platforms supporting global trade execution. • Managed global counterparty relationships with banks, prime brokers, and custodians to reduce liquidity and counterparty risk during the 2008 financial crisis. • Developed middle office execution capability, leading to an 80% decline in counter-party trade settlement errors. • Shortened trading partner set-up time by 40% by redesigning counterparty scorecard and integration capability. • Reduced vendor costs by 15% for market data, software licensing, and consulting services.
Senior Vice President – Operations
MRU Holdings, Inc.Senior Vice President – Operations
Jan. 2005 - Dec. 2006Greater New York City AreaProfit and loss responsibility for specialty finance company focused on direct to consumer education finance. Increased loan origination 400% and MRU market cap increased 180% in 18-month period. Achieved company’s first revenue event and first student loan portfolio securitization. • Designed and built consumer lending platform, growing business to fourth largest student loan originator. • Restructured underperforming customer service team into sales-focused, revenue-producing entity, increasing application conversion rate by factor of ten in the first 90 days. • Developed paperless underwriting and processing resulting in 300% increase in loan processing capacity.
Vice President, Quality
GEVice President, Quality
Jan. 2004 - Dec. 2005Stamford, CTManaged $1B new product portfolio and client integration activities across North and South American business units. Transformed Finance, Risk Management, Marketing and Six Sigma Quality teams into unified New Product Council. • Reduced new product time-to-market by 30%. • Increased client satisfaction scores by 25% through the development and deployment of a data-driven client scorecard. • Certified Six Sigma Quality Leader. • Received GE Corporate Client Consulting Award.
Senior Manager, Financial Planning and Analysis
GE Consumer FinanceSenior Manager, Financial Planning and Analysis
Jan. 2002 - Dec. 2004Profit and Loss responsibility for liquidation of $25B credit card portfolio, delivering $180M net income. Portfolio manager for $250M in marketing and productivity investments. • Selected for Crotonville Leadership Development Program. • Received GE Productivity Award.
Program Manager, Digitization
GEProgram Manager, Digitization
Jan. 2001 - Dec. 2002Delivered $100M+ in productivity through digitization of business processes for GE Card Services.
Director, Performance Management
Adero, Inc.Director, Performance Management
Jan. 1999 - Dec. 2001Greater Boston AreaSenior operations leader, building and directing business operations and process improvement across engineering, operations, and IT departments for Internet startup focused on global content distribution. Organized and chaired global operational ISP alliance. Led operational due diligence, paving path for sale of Content Bridge business unit. • Produced and delivered training program to over ten European and Asian Internet Service Providers, expanding service footprint by 35% in first full year of operations. • Redesigned software development to eliminate manual effort, increasing deployment quality and speed by 200%.
Associate
Booz Allen HamiltonAssociate
Jan. 1999 - Dec. 2000Greater New York City AreaAdvised senior client management on enterprise capabilities that foster and drive successful strategic change.
United States Navy Engineering and Operations Officer
United States NavyUnited States Navy Engineering and Operations Officer
May. 1990 - Sep. 1998• Product Manager for eight engineering courses. • Directed comprehensive nuclear propulsion overhaul programs. • Led new construction ship through maiden wartime deployment to Arabian Gulf. • Received designations as Naval Nuclear Engineer, Surface Warfare Officer and Master Training Specialist. • Awarded Navy Achievement Medal (x2) and Commendation Medal for wartime operational readiness.
American Exchange Officer
US Navy Exchange Officer ProgramAmerican Exchange Officer
May. 1990 - Oct. 1990BrazilSelected as lone US representative to participate in Naval Officer Exchange Program. Goodwill ambassador and consultant on strategy, operations, customs and traditions. Conducted six-month exchange cruise with Brazilian Navy through Mediterranean, Aegean, Adriatic and North Seas and North and South Atlantic Ocean.
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