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Work Background
Yodel (Yodel Delivery Network Ltd)Logistics Administrator
Oct. 2017 - Dec. 2017Borehamwood, England, United Kingdom• Full involvement from parcel dispatch through to returns
• All administration duties relating to the smooth running of the depot
• Assisting with new starter inductions
• Performing compliance and process checks for your management team
• Assisting customers with any queries that they may have
• Ensuring parcels are delivered on time
Mehadrin Tnuport Export L.P.Logistics Manager
Nov. 2016London, United Kingdom• Process orders using the in-house system, meticulously reviewing shipping documents before dispatching them for customs clearance.
• Coordinate warehouse operations to ensure accurate and efficient management of inbound and outbound stock, as well as lead times.
• Maintain regular communication with internal and external customers, providing updates on various aspects, including timelines and order statuses.
• Handle the clearing of imported goods through customs, manage courier deliveries and reverse logistics process for product returns.
• Oversee end-to-end logistics for containers, pallets, cartons, and samples from pack houses in the EU, South America, and Africa.
• Negotiate rates with shipping lines, freight forwarders, warehouses, and hauliers to secure favorable prices and services for inter-country and EU deliveries.
• Align warehousing and logistics processes within the supply chain to meet customer expectations, particularly in the goods inward management process.
• Record, investigate, and monitor the progress of complaints related to company policies, procedures, and regulatory guidelines.
• Facilitate payments to local and international suppliers.
• Assist category managers in determining optimal and swift routes for timely goods arrival.
• Supervise cross-border sourcing requirements and procedures.
• Quickly address distribution issues across the supply chain, providing effective solutions to maintain order schedules.
• Train new joiners internally and third-party agents to ensure compliance with company standards.
• Plan and organize international travels, hotel bookings, and team events.
SilostopLogistics Coordinator
Jun. 2016 - Oct. 2016London, United Kingdom• Processing export orders and managing wholesale orders from sales creation to invoicing onto the ERP system
• Dealing with customer enquiries/complaints regarding stock availability, price, product specification, delivery info • Handing return enquiries and administration and issuing Credit Notes • Preparing export documents like EUR 1, Cert of Origin and others
• Check that all sales paperwork is accurate and complete prior to processing • Negotiating delivery time frames and quotations to resolve any issues regarding orders • Liaise with logistics and warehouse teams to ensure timely and smooth delivery of all orders • Arranging domestic and international shipments • Preparing daily product and delivery status reports
• Managing the freight and shipping process (from initial cost to delivery) • Obtain quotations for transportation and make cost comparisons • Monitor data management to keep accurate product, pricing and invoicing information • Maintain customer database, preparing and updating customer profile
KGL LogisticsProjects Cordinator
May. 2015 - May. 2016KuwaitProjects Handled: Kuwait National Petroleum Company (Oil & Gas) – Clean Fuel Project – MAB1 (Petrofac) & MAB2 (FDH – Flour / Daewoo / Hyundai) SIEMENS
M. H. Alshaya Co.Supply Chain Specialist
Mar. 2012 - May. 2015Kuwait
Kuehne + NagelSales Representative
Nov. 2011 - Jan. 2012
DHL ExpressCustomer Serv. Advisor (Imports & Exports) / Claims Liaison / Track & Trace Agent / Key Accounts Mgr
Mar. 2008 - Jul. 2011Kuwait
Mohamed Abdulrahman Al BaharHR & Administration Officer & Customer Service Agent
Dec. 2005 - Mar. 2008Kuwait
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