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Work Background
Zones, LLCDirector of Product Management
Dec. 2023Auburn, Washington, United StatesHire, train, mentor and direct an international team of business architects and business systems analysts in a $2.8B privately held organization undergoing a massive digital transformation. Teaching leaders and team members to manage the customer experience by modeling the customer journey, identifying gaps, and driving overall customer success for both internal and external customers.
TealiumVice President of Strategic Services and Digital Strategy
Jul. 2021 - Jul. 2023Built and led a global team of architects and strategists accountable for driving digital transformation through data-driven, customer-centric strategies and overall customer success. Developed and delivered high-impact workshops, value engineering practices, and facilitated AI tool adoption protecting $153M in NRR. Fostered cross-functional collaboration (Presales, Product, Marketing, M&A) and aligned with CRO and CCO to drive strategic initiatives.
MuleSoftStrategic Client Architect
Sep. 2017 - Jul. 2021Greater Atlanta AreaPartner with enterprise account executives to help drive pre and post sales adoption of the Anypoint Platform and promote digital transformations across the top 1% of customers. Participate and drive innovation sessions with executives of prospects and customers to help formulate tactical and strategic organizational transformation. Help research form and author strategic roadmaps and actionable work plans to optimally achieve their vision.
MuleSoftRegional Services Director
Apr. 2016 - Sep. 2017Greater Atlanta AreaPartnered with the Sales RVP, we are driving the rapid adoption of the most innovative cloud-based integration and API platform in the market today. As Services Director, I help position our Customer Engagement Managers and Solution Architects to deliver high-yield outcomes for our customers and build on that success. We grew the group from 4 members to 21 and quadrupled revenues in just 18 months setting the pace for growth in the services nationally.
TIBCO SoftwareDirector of Architecture Services
Dec. 2008 - Apr. 2016Greater Atlanta AreaBuilt and led a global team of architects and engineers that provided technical expertise in every part of the customer journey from presales to services to success. This included managing a $35M/annum services business. Created TIBCO ACADEMY to grow our own talent and accelerate onboarding and educate team members.
TIBCO SoftwareGlobal Architect
Aug. 2003 - Dec. 2008Palo AltoServed in a capacity Global Business Architect participating in several innovation councils for public and private organization wishing leap-frog their competition. My role include a significant amount of time abroad and stateside taking solutions from concept to POC, to Alpha, to BETA to production with the shortest time to market as possible.
Principle Solutions, IncFounder
Nov. 1998 - Aug. 2003Atlanta, Georgia, United StatesProvided management consulting and executive training for entrepreneurs and SMB companies preparing for mergers and acquisitions such as Xspedius, Global Telecom, Unibill, USUnwired, and others.
ISC DataMed Inc.Co-Founder
Jan. 1994 - Oct. 1998AtlantaBuilt and sold a healthcare centric consulting and software development firm. Our firm specialized in managed care solutions during the introduction of Healthcare Effectiveness Data Information Set (HEDIS). Our primary customers were Kaiser Permanente, Cigna Healthcare, and Medaphis.
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