DeloitteSenior Project Delivery Analyst, Databse Administrator
Mar. 2020 - Jan. 2021Arlington, Virginia, United States• Maintained, patched, and upgraded critical financial systems for US Dept. of Health and Human Services, NIH, FDA, and CDC during Covid-19 response.
• Compiled and managed monthly Infrastructure team metrics and SLAs for operations review and reporting to clients and stakeholders.
• Managed Change, Service, and Incident requests to ensure timely resolution, preventing setbacks in performance and schedule.