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Work Background
Forest Products LaboratoryAdministrative Operations Specialist
Apr. 2024Madison, Wisconsin, United StatesResults-driven Administrative Operations Specialist with a strong background in optimizing organizational processes, streamlining workflows, and enhancing operational efficiency. Skilled in managing administrative functions, coordinating cross-departmental initiatives, and implementing automation solutions to improve productivity. Adept at financial oversight, procurement management, compliance enforcement, and employee support services. Key Areas of Expertise: ✔ Administrative Process Optimization
✔ Budget & Financial Management
✔ Procurement & Contracting Compliance
✔ Staff Training & Development
✔ Process Automation & Workflow Improvement
✔ Data Management & Reporting
✔ Facility & Security Operations
✔ Stakeholder Communication & Engagement Career Highlights: Successfully designed and automated administrative workflows, reducing manual effort and improving operational efficiency. Led budget tracking and financial reporting efforts, ensuring compliance with organizational policies and financial accuracy. Spearheaded procurement and supply chain management initiatives, optimizing resource allocation and cost control. Managed facility operations and security programs, coordinating with stakeholders to maintain compliance and safety. Developed and maintained Microsoft Access databases and tracking systems, improving reporting accuracy and data integrity. Served as a liaison between departments, ensuring seamless communication and coordination across various operational units. Provided training and guidance to administrative teams, enhancing staff efficiency and professional development. A detail-oriented professional passionate about driving organizational efficiency, compliance, and process innovation in administrative operations. Open to collaboration, networking, and leadership opportunities in operational management and business process improvement.
Forest Products LaboratoryAdministrative Specialist
Jun. 2023 - Apr. 2024Madison, Wisconsin, United StatesResults-driven Administrative Specialist with extensive experience supporting program operations, financial management, procurement, and human resources within the U.S. Forest Service. Skilled in process automation, records management, facility operations, and stakeholder coordination, ensuring seamless administrative functions and compliance with USDA Forest Service policies and federal regulations. Adept at optimizing workflows, improving operational efficiency, and providing high-level administrative support to leadership and teams. Key Areas of Expertise: ✔ Administrative & Program Coordination
✔ Budget & Financial Management
✔ Procurement & Property Management
✔ Records & Data Management (SharePoint, Correspondence Tracking)
✔ Facility Operations & Security Oversight
✔ Human Resources & Recruitment Support
✔ Process Automation & Workflow Optimization
✔ Policy Compliance & Regulatory Adherence Career Highlights: Designed and implemented administrative workflows, streamlining program coordination and optimizing daily operations. Managed budget tracking and financial reporting, ensuring fiscal accountability and alignment with organizational goals. Assisted in procurement and contract management, processing requisitions, overseeing expenditures, and maintaining compliance with purchasing regulations. Served as a point of contact for facility operations, handling security procedures, building access, emergency planning, and tenant organization coordination. Developed and automated tracking systems, improving data management, reporting accuracy, and administrative efficiency. Provided human resources and recruitment support, including position classification, hiring actions, and onboarding coordination. Coordinated training sessions, staff meetings, and special events, handling logistics, scheduling, and follow-ups. Acted as a liaison between internal departments and external partners, ensuring effective communication and operational success.
U.S. Forest ServiceNew Employee Onboarding Laison
May. 2022 - Oct. 2022Dedicated Training Specialist with extensive experience in designing, developing, and implementing training programs to enhance employee development, organizational efficiency, and compliance. Adept at assessing training needs, creating engaging learning materials, and delivering impactful training sessions that align with business objectives. Skilled in optimizing onboarding processes, facilitating leadership development programs, and leveraging technology to automate and improve training delivery. Key Areas of Expertise: ✔ Training Program Development & Implementation
✔ Employee Onboarding & Engagement
✔ Learning Management Systems (LMS)
✔ Process Automation & Workflow Optimization
✔ Curriculum Design & Instructional Development
✔ Leadership Development & Coaching
✔ Compliance & Regulatory Training
✔ Stakeholder Collaboration & Communication Career Highlights: Successfully designed and facilitated onboarding programs that improved new employee retention and engagement. Developed training materials and streamlined training processes using automation, reducing manual effort and improving efficiency. Led cross-functional training initiatives to align workforce skills with organizational goals and regulatory requirements. Created interactive learning experiences using LMS platforms, Microsoft Office Suite, and e-learning tools. Collaborated with leadership teams to identify skill gaps and implement targeted development programs. Designed performance improvement plans to enhance employee productivity and knowledge retention. A results-driven professional passionate about fostering a continuous learning culture and equipping employees with the knowledge and tools needed for success. Let’s connect to discuss training strategies that drive employee growth and business excellence!
Forest Products LaboratoryProgram Assistant
Apr. 2019 - Jun. 2023Madison, Wisconsin AreaExperienced Program Specialist with a strong background in administrative operations, financial management, procurement, and grants and agreements management within the U.S. Forest Service. Skilled in program coordination, process automation, research support, and stakeholder engagement, ensuring compliance with USDA Forest Service policies and federal regulations. Adept at streamlining workflows, optimizing budget processes, and supporting research work units through grant and agreement preparation and management. Key Areas of Expertise: ✔ Administrative & Program Coordination
✔ Grant & Agreement Preparation & Management for Research Work Units
✔ Budget & Financial Oversight
✔ Procurement & Property Management
✔ Records & Data Management (SharePoint, Correspondence Tracking)
✔ Human Resources & Recruitment Support
✔ Process Automation & Workflow Optimization Career Highlights: Managed and facilitated grant and agreement preparation for research work units, ensuring compliance with federal funding requirements and agency policies. Provided financial oversight and budget tracking, supporting research initiatives and ensuring fiscal accountability. Assisted in procurement and contract management, processing requisitions, overseeing expenditures, and ensuring alignment with operational objectives. Developed and maintained tracking systems to streamline administrative processes, improve reporting accuracy, and enhance efficiency. Provided human resources support, including position classification, hiring actions, and onboarding coordination. Coordinated training sessions, staff meetings, and special events, managing logistics, scheduling, and follow-ups. Liaised with research teams, funding agencies, and external partners, ensuring smooth collaboration and compliance with agreement terms. Spearheaded process improvement initiatives, automating administrative workflows to reduce inefficiencies and enhance research support operations.
Veterans Health AdministrationProgram Support Assistant
Apr. 2012 - Apr. 2019Detail-oriented Program Support Assistant with extensive experience providing administrative and operational support within the U.S. Department of Veterans Affairs. Skilled in budget tracking, records management, procurement, correspondence processing, and stakeholder coordination. Adept at streamlining workflows, automating administrative tasks, and ensuring compliance with VA policies, federal regulations, and healthcare standards. Key Areas of Expertise: ✔ Administrative & Program Coordination
✔ Budget & Financial Tracking
✔ Procurement & Supply Chain Management
✔ Records & Data Management (VISTA, CPRS, PTF, PCS, VAPARS, Huron)
✔ Process Automation & Workflow Optimization
✔ Policy Compliance & Regulatory Adherence (HIPAA, FOIA, Privacy Act) Career Highlights: Managed first- and third-party healthcare accounts, ensuring accurate processing of payments, adjustments, and refunds while maintaining compliance with VA financial policies. Assisted in the Debt Management Program (DMC) and Treasury Offset Program (TOP), reviewing accounts and preventing unnecessary referrals for veterans. Tracked and processed waiver and repayment plans, ensuring compliance with VA policies and federal guidelines. Reviewed and validated financial transactions, including misapplied payments and pre-payment credits, facilitating corrections and ensuring accurate recordkeeping. Coordinated medical records requests and maintained records compliance, overseeing storage, retrieval, and proper handling in adherence to HIPAA and Privacy Act regulations. Developed and maintained Microsoft Access databases, streamlining tracking and reporting processes for enhanced efficiency. Assisted in hiring actions, recruitment coordination, and staff onboarding, ensuring compliance with VA hiring procedures. Led process improvement initiatives, identifying workflow inefficiencies and implementing automation strategies to reduce manual workload and improve operational efficiency.
Veterans Health AdministrationMedical Support Assistant
Mar. 2011 - Apr. 2012Experienced Medical Support Assistant with a strong background in healthcare administration, patient services, and medical records management within the U.S. Department of Veterans Affairs. Skilled in scheduling, patient intake, correspondence processing, and HIPAA compliance, ensuring efficient healthcare operations and high-quality patient support. Adept at managing electronic health records, coordinating interdepartmental communication, and optimizing administrative workflows. Key Areas of Expertise: ✔ Patient Scheduling & Appointment Coordination
✔ Medical Records & Documentation Management
✔ HIPAA & Privacy Act Compliance
✔ Admissions, Intake, & Eligibility Verification
✔ VISTA, CPRS, PTF, PCS, VAPARS, & Huron Systems
✔ Correspondence & Data Entry Processing
✔ Workflow Optimization & Process Automation
✔ Veteran Support & Customer Service Career Highlights: Scheduled and managed patient appointments, ensuring proper coordination of provider availability and timely patient care. Assisted with patient intake, pre-admission, and admission documentation, verifying eligibility and processing required forms. Maintained electronic and physical medical records, ensuring compliance with HIPAA, FOIA, and VA policies to protect patient confidentiality. Facilitated communication between healthcare providers, administrative staff, and external medical facilities, ensuring seamless coordination of patient services. Managed daily administrative operations, including data entry, tracking patient information, and updating medical databases. Developed and implemented process improvements to streamline scheduling, reduce administrative delays, and enhance overall patient experience. Collaborated with multi-disciplinary teams to enhance healthcare delivery and support program initiatives aimed at improving veteran care.
Veterans Health AdministrationMedical Support Clerk
Dec. 2009 - Mar. 2011Madison, Wisconsin AreaDedicated Medical Support Clerk with extensive experience in healthcare administration, records management, and patient services within the U.S. Department of Veterans Affairs. Skilled in medical documentation processing, correspondence management, HIPAA compliance, and patient interaction. Adept at handling confidential information, coordinating administrative workflows, and ensuring compliance with VA policies, healthcare regulations, and federal guidelines. Key Areas of Expertise: ✔ Medical Records & Documentation Management
✔ HIPAA & Privacy Act Compliance
✔ Patient Admissions & Scheduling
✔ Correspondence & Data Processing
✔ VISTA, CPRS, PTF, PCS, VAPARS, & Huron Systems
✔ Process Automation & Workflow Optimization
✔ Interdepartmental Coordination & Customer Service
✔ Policy Compliance & Regulatory Adherence Career Highlights: Processed, maintained, and retrieved medical records, ensuring accuracy, confidentiality, and compliance with VA healthcare regulations. Facilitated correspondence with other healthcare facilities, securing authorizations and ensuring the proper release of medical information. Managed medical records inventory, overseeing the secure archiving and retrieval of physical and electronic records. Ensured compliance with HIPAA, FOIA, and Privacy Act regulations, protecting sensitive patient information and preventing unauthorized disclosures. Developed Microsoft Access databases to improve tracking of records, admissions, and administrative workflows, reducing manual processes. Coordinated with healthcare providers, referral management teams, and administrative personnel to facilitate efficient patient care and recordkeeping. Led process improvement initiatives, optimizing office procedures, reducing errors, and improving the efficiency of document handling and recordkeeping.
ZLB Plasma ServicesReception Technician
Aug. 2008 - May. 2009Manhattan, KS
United WayPublic Relations Intern
Jun. 2008 - May. 2009Junction City, KSDynamic and creative Public Relations Intern with hands-on experience in communications, media relations, event coordination, and community outreach with United Way. Skilled in crafting compelling messaging, developing strategic PR campaigns, and engaging stakeholders to enhance brand awareness and community impact. Adept at utilizing digital platforms, managing social media content, and supporting fundraising initiatives to strengthen organizational outreach and engagement. Key Areas of Expertise: ✔ Public Relations & Media Outreach
✔ Content Creation & Copywriting
✔ Social Media Management & Digital Marketing
✔ Event Planning & Community Engagement
✔ Fundraising & Donor Relations
✔ Brand Management & Storytelling
✔ Press Releases & Marketing Collateral
✔ Stakeholder & Volunteer Coordination Career Highlights: Assisted in developing and implementing PR campaigns, ensuring alignment with United Way’s mission and outreach goals. Drafted press releases, blog posts, newsletters, and marketing materials to enhance public awareness and donor engagement. Managed social media accounts, creating engaging content, monitoring audience interactions, and analyzing engagement metrics. Supported fundraising and volunteer events, coordinating logistics, engaging participants, and promoting initiatives to maximize impact. Conducted community outreach and media relations, fostering partnerships and increasing awareness of United Way’s programs and services. Assisted in researching and analyzing PR trends, providing insights to improve communication strategies and stakeholder engagement. Collaborated with internal teams to develop brand messaging and storytelling content for various communication channels.
United States Department of DefenseCorrespondence Clerk
Oct. 2005 - Dec. 2007Irwin Army Community Hospital, Fort Riley, KSDetail-oriented Correspondence Clerk with extensive experience in document management, records administration, and customer service. Skilled in processing and distributing correspondence, maintaining confidential records, and ensuring compliance with regulatory guidelines. Adept at handling requests for information, coordinating with internal and external stakeholders, and streamlining administrative workflows to improve efficiency. Key Areas of Expertise: ✔ Document Preparation & Correspondence Management
✔ Records & File Maintenance
✔ Compliance with Privacy & Confidentiality Regulations (HIPAA, FOIA)
✔ Customer Service & Client Relations
✔ Data Entry & Database Management
✔ Process Improvement & Workflow Optimization
✔ Interdepartmental Communication & Coordination
✔ Medical & Legal Documentation Processing Career Highlights: Managed and processed official correspondence, medical records, and administrative documents, ensuring accuracy, confidentiality, and compliance with applicable regulations. Facilitated communication between government agencies, healthcare providers, and external facilities to coordinate records retrieval and information requests. Ensured compliance with HIPAA, FOIA, and other privacy laws, protecting sensitive information and preventing unauthorized disclosures. Developed and maintained filing systems and tracking databases, improving record-keeping efficiency and accessibility. Assisted patients, clients, and external organizations by responding to inquiries, processing requests, and ensuring timely document distribution. Created Microsoft Access databases to streamline workload tracking, prioritize tasks, and enhance reporting capabilities. Spearheaded process improvements to reduce errors, improve turnaround times, and optimize documentation workflows.
United States Department of DefenseCorrespondence Clerk
Mar. 2004 - Oct. 2005Irwin Army Community Hospital, Fort Riley, KS
U.S. Department of Veterans AffairsVeteran's Assistant
Jan. 2001 - Dec. 2001Manhattan, KS
Army National GuardMilitary Paralegal
Mar. 1998 - Mar. 2004Topeka, Kansas AreaDetail-oriented and highly organized Military Paralegal with extensive experience providing legal and administrative support in a military setting. Skilled in legal document preparation, case management, regulatory compliance, and legal research. Adept at handling confidential information, transcribing testimonies, and supporting attorneys in military justice, administrative law, and operational law matters. Strong ability to interpret military regulations, policies, and legal statutes to ensure proper legal procedures and compliance. Key Areas of Expertise: ✔ Legal Document Drafting & Review
✔ Case Management & Recordkeeping
✔ Legal Research & Regulatory Compliance
✔ Confidential Information Management
✔ Military Justice & Administrative Law
✔ Training & Supervision of Legal Personnel
✔ Client & Witness Interviews
✔ Interagency Coordination & Legal Liaison Career Highlights: Assisted attorneys in preparing legal documents, including wills, powers of attorney, and advanced medical directives, ensuring accuracy and adherence to military legal requirements. Recorded and transcribed testimonies for separation boards, maintaining confidentiality and precision in handling sensitive legal matters. Conducted legal research on military regulations, state and federal statutes, and case law to support legal proceedings and administrative actions. Managed an automated client database, ensuring secure recordkeeping and proper documentation of legal cases. Provided policy and procedure briefings to service members during soldier readiness processing, offering guidance on military legal rights and obligations. Supervised and trained new paralegals, delivering instruction on legal procedures, document preparation, and case file management. Liaised with agencies such as Employee Support of Guard and Reserve (ESGR), Sexual Assault Prevention and Support (SAPR), and Family Readiness Groups (FRGs) to support service members and coordinate legal resources.
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