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Work Background
SiemensProject Manager
Apr. 2022Jundiaí, São Paulo, BrazilProject Implementation Management: Successfully led the implementation of advanced SCADA, ADMS, and Meter Data Management solutions, providing strategic support to energy sector clients to optimize their operations and ensure service continuity. Strategic Negotiations: Conducted complex negotiations, balancing client needs and expectations with project profitability and financial health, ensuring on-time and on-budget delivery. Leadership of Multidisciplinary Teams: Led internal teams and suppliers, fostering clear and effective communication, and ensuring alignment of expectations and objectives among all stakeholders, resulting in successful projects and satisfied clients.
CodexOperations Head
Feb. 2019 - Apr. 2022Campinas e Região A communicative and pragmatic IT operations executive with 25+ years of experience delivering software projects and services through exceptional leadership, focused on business results and customer satisfaction. Great background in Energy & Utilities sectors providing GIS solutions having also worked with ERP solutions providers and Telecom markets.
A transparent and culture-focused leader. Committed to providing employees clear vision, meaningful feedback and motivation in order to achieve the best results. Have developed team members who are managers and leaders today.
A balanced technical vs business manager with broad understanding of management and operational best practices, financial management, cost control, processes improvement and experience in creating and growing delivery organization structure.
Experienced in both, startups and multinational companies. Software systems implementation, support and maintenance professional, who consistently searches for the best equilibrium among business goals, teams’ engagement and customer’s needs.
Happy CodeFranchise Owner
May. 2016 - Apr. 2019JundiaíEntrepreneurship hands on tenure that brought valuable knowledge of business administration and development of valuable new soft skills.
• Managed all the business including hiring people, sales, partnership development, marketing, promotional events, customers engagement and the school operations.
IndraOperations Delivery Manager
Aug. 2014 - Jun. 2015São Paulo Area, BrazilBrought in to manage electrical energy´s sector outsourcing delivery services for more than 20 customers in Brazil.
• Directly managed service delivery operations with businesses spinning in the order of R$ 15 million per year.
• Established an action plan in 2015 that led to margin improvement of deficit projects, eliminating a deficit gap of 1.5 million gross margin loss in the year, without affecting the quality of delivery.
CGIIT Manager – Systems and Consulting Solutions
Nov. 2007 - Feb. 2014São Paulo Area, BrazilFollowing the ITIL processes experience brought from the previous job, was hired to manage all the AMS contracts for GE GIS solutions in production in more than five clients in the utilities sector. Moved on to manage all the operations related to GIS solutions, leading a team with 70+ multifunctional people.
• Reduced the average cost of labor by 4% in services, increased the level of customer satisfaction through organizational models and work processes restructuring, through implementation of KPIs, through ITIL best practices implementation, by providing better information and better reports of services to internal customers, which resulted in better information reliability and gave subsidy to improvement plans.
• Actively participated in the closing of a new strategic project for the company in a new client, working strongly in a team with internal partners such as the sales, legal, financial and human resources areas.
Varias entidadesConsultoria de Sistemas • Suporte Técnico • Analista de Sistemas • Desenvolvedor de Software
Aug. 1996 - Oct. 2007São Paulo e Santa CatarinaStarted career as a software developer after graduation at the age of 21. Early on, was involved with customer requirements gathering, and shortly after worked as technical leader of the team to which was inserted (ERP Datasul and Construtel). As the career evolved, migrated to management, without losing the knowledge of the solutions being implemented and how these could impact the business and customers objectives.
International background: During the 3 years at Promon (2005), worked as developer and integrator of Openet's Telecom mediation solution. Spent one month in Washington, DC, USA, undergoing training and later, spent more than a year providing offshore remote services for Openet from Brazil, through Promon.
The last commitment in the three years at Promon was to implement ITIL processes in its the support area.
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