CGIIT Manager – Systems and Consulting Solutions
Nov. 2007 - Feb. 2014São Paulo Area, BrazilFollowing the ITIL processes experience brought from the previous job, was hired to manage all the AMS contracts for GE GIS solutions in production in more than five clients in the utilities sector. Moved on to manage all the operations related to GIS solutions, leading a team with 70+ multifunctional people.
• Reduced the average cost of labor by 4% in services, increased the level of customer satisfaction through organizational models and work processes restructuring, through implementation of KPIs, through ITIL best practices implementation, by providing better information and better reports of services to internal customers, which resulted in better information reliability and gave subsidy to improvement plans.
• Actively participated in the closing of a new strategic project for the company in a new client, working strongly in a team with internal partners such as the sales, legal, financial and human resources areas.