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Work Background
Few Understand MarketingOwner
May. 2018Helping footwear brands increase online and in-store sales from 5 to 6 figures in just 90 days using the WJS Method. --Results guaranteed. Ask us how today.
Spring Footwear, Corp.Customer Service Manager - Retail, Wholesale
Sep. 2017 - Mar. 2024Pompano Beach, Florida, United StatesFor over 6 years, I've been the friendly face behind customer service at Spring Footwear Corp. From answering questions to managing orders, I've made it my mission to keep our customers smiling. Making Customers Happy: As Customer Service Manager, I've used digital tools to make sure both wholesale and retail customers get the support they need, both before and after making a purchase. Direct Support Specialist: I've also worked directly with customers, using clear communication and CRM systems to build strong relationships and ensure their satisfaction. Leading the Way: Whether supervising teams or finding new ways to improve our service, I'm dedicated to ensuring our customers have the best experience possible. I've had the pleasure of working with partners like DSW, Famous Footwear, Amazon, Potpourri Group Inc and other large multi-channel direct marketers learning valuable skills along the way. Accomplishments: Provided exceptional leadership and customer service for 6+ years.
Inspired team members with positivity and problem-solving skills.
Implemented digital tools for smoother customer interactions.
Created user-friendly guides for improved customer experience.
Boosted team productivity by 18% through streamlined communication.
Reduced employee learning time by 40% by creating a CS knowledge base with centralized processes.
Recognized for dedication and consistently high-quality work. Looking to enhance your brand's customer service? Let's connect! Book a call with me using the link on my profile.
Famous Footwear Assistant Store Sales Manager
May. 2011 - Nov. 2017Caleres, Sunrise, FLAt Famous Footwear, I started as a sales associate and advanced to a leadership position. Here's what I did: Leadership and Training: Helped hire and train new associates, ensuring everyone knew our service model. Strategic Merchandising: Worked with the Store Manager to set the store direction and meet sales goals. Accomplishments:
Supported daily operations, scheduling, and payroll.
Maintained visual standards and provided a consistent brand experience.
Exceeded sales goals through effective merchandising and inventory management.
Managed activities to improve store profitability.
Set and monitored productivity goals for the team.
Handled payroll and supported HR functions. My time at Famous Footwear was about driving success through leadership, training, and strategic execution.
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